Service Delivery Manager
Il y a 5 mois
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._
**Job Summary**:
Region of responsibility: Belgium
Are you an experienced manager/leader passionate about technical service and developing others? If the answer to these questions is YES, grab this outstanding opportunity to join Tetra Pak now in a strategic position
Customer Service Operations is responsible for the execution of all field service-related activities like maintenance, troubleshooting, upgrades of equipment, installation, and training. In this role, you will manage a team of engineers, their competence development, and secure service quality delivery. You have a good understanding and solid experience in service business and products, and you are truly Customer oriented. You have a technical background, demonstrated strong leadership abilities, and are goal-oriented. You will work in close cooperation with Customers, Customer Service Operations Director, Resource Planner, and sales force with a focus on customer and employee satisfaction. You will report to the Customer Service Operations Director France & BeNeLux.
This position is based in **Belgium (Groot-Bijgaarden)**.
**What you will do**:
**Your main responsibilities as a Service Delivery Manager**:
- Manage a team of approx. 10-12 Service Engineers
- Leading Service Engineers' competency development, in collaboration with the training function to ensure resource readiness for all current and future activities
- Educate, coach, support, and share experience with colleagues and customers
- Drive for employee engagement, employee satisfaction, technical improvements, high performance, and capacity utilization
- Lead, develop, and manage resources with regards to individual and team performance in accordance with set targets, OHS Regulations, Global HR Processes, and Company Policies.
- Drive and secure the quality of the service executed, being responsible for customer satisfaction when it comes to service quality
- Drive and support the team in troubleshooting and solving customer issues in a timely and qualitative manner
- Collaborate with customers and key account teams to adjust service quality continuous improvement plans
- Collaborate with central planning and Key Account teams to secure the optimal planning of resources.
- Ensure profitability of the department
- In case of service quality issues, support with analysis, action plan, and regular communication to stakeholders.
**We believe you have**:
- Technical/engineering education and solid working experience in service business and products, and a strong focus on Customer orientation
- Excellent communication skills and the ability to create and maintain relationships
- You are a fast learner and can adapt easily to change
- You are a leader with a positive and inspiring approach; motivating and coaching are something you enjoy
- Self-driven, highly motivated, and independent personality
- You are used to working in a high-paced environment and can structure your work efficiently to deliver accurate and timely results
- Experience in remote management of people is a must
- Knowledge of packaging and/or processing and food safety is an advantage
- Good understanding of mechanics, electronics, and automation
- High level of analytical problem-solving methodology, a good understanding of service business, service products, and customers’ needs
- A good command of English, both verbal and written, is a must
- Dutch is a must
- Willingness to travel 3 days a week
**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
This job posting expires on** 21 March.
-
Shared Service Excellence Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique Puratos Temps plein**Join the Magic** **Our Mission** At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new...
-
Emea Workplace Services Coordinator
Il y a 5 mois
Groot-Bijgaarden, Belgique Robert Half Belgium Temps plein**Principal Accountabilities and Duties**: - 1st line helpdesk support and point of contact for all workplace services related issues. - Responding to reactive facilities maintenance requests received from the branches, arranging action by the most appropriate vendor, tracking progress, providing updates to field and ensuring all requests are properly...
-
Technical Service Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique HAYS Temps pleinPremium verwarmingssystemen | industrie, zelfstandigen, particulieren | organiseren, leiden, optimaliseren | **Over de organisatie** Onze klant in westelijk Vlaams-Brabant is een vooraanstaande verdeler en serviceverlener aan installateurs voor hoogstaande verwarmingssystemen op zowel klassieke als hernieuwbare energie. Eindgebruikers zijn zowel industrie,...
-
Project Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique MediaGeniX Temps plein**Location**: **MEDIAGENIX** Groot-Bijgaarden / hybrid, Belgium - **Role**: Project Management - **Commitment**: Fulltime The mission of this awesome tribe at MEDIAGENIX is to enable renowned public and commercial radio and TV stations, on-demand platforms, OTT streamers and telcos to bring content to the viewer with our broadcast management system called...
-
Client Engagement Associate
Il y a 5 mois
Groot-Bijgaarden, Belgique Johnson Controls Temps pleinDay-to-day point of contact for our named and most important customers in the country /region. - Work closely with assigned Account Executive / Account Manager to understand customer needs and account development plan, and deliver exceptional day-to-day account management. - Build strong and healthy relationship s with assigned customers, fully familiarise...
-
B2b Customer Service
il y a 4 semaines
Groot-Bijgaarden, Belgique Bellerose Temps pleinAt Bellerose, a million things happen under the same roof. In our atypical office near Brussels, you’ll find our designers, product developers, the marketing department, logistics and almost everyone else involved in making our brand what it is. We have our own photo studio, rooftop terrace, yoga room, kitchen, plus plenty of room for a lot of people to...
-
Production Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique Zenith Graphics Temps plein**Company profile**: ZENITH GRAPHICS is a leading graphics company specialising in high-quality productions of decorative and signage products. With state-of-the-art equipment and a team of passionate professionals, we strive for excellence in the graphics industry. Our focus on quality, innovation and customer satisfaction has made us a valued partner for...
-
Service Technieker Building Management Systems/HVAC
Il y a 5 mois
Groot-Bijgaarden, Belgique Johnson Controls International Temps pleinIn Building Efficiency zijn we een sterke provider in uitrusting, controls en diensten voor vries-, koel-, verwarming - en luchtbehandeling-systemen. We verhogen energie-efficiëntie en verlagen energie-kosten, in gebouwen en in verschillende industrieën. Ons engagement in duurzaamheid gaat terug naar onze opstart in 1885, met de uitvinding van de eerste...
-
Service Technieker Building Management Systems/HVAC
il y a 1 mois
Groot-Bijgaarden, Belgique Johnson Controls Temps pleinIn Building Efficiency zijn we een sterke provider in uitrusting, controls en diensten voor vries-, koel-, verwarming - en luchtbehandeling-systemen. We verhogen energie-efficiëntie en verlagen energie-kosten, in gebouwen en in verschillende industrieën. Ons engagement in duurzaamheid gaat terug naar onze opstart in 1885, met de uitvinding van de eerste...
-
Service Coordinator
Il y a 2 mois
Groot-Bijgaarden, Belgique Johnson Controls International Temps plein**Wat zal je doen?** - Als spilfiguur coördineer je het dagelijks werk van de Service Techniekers en maak je efficiënte en optimale korte en lange termijnplanningen voor het team in functie van de capaciteit, competenties en vakantieplanningen. - Bij de opmaak van de planning hou je rekening met de service contracten, werkprocedures en de beschikbaarheid...
-
Production & Planning Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique Zenith Graphics Temps plein**Company profile**: ZENITH GRAPHICS is a leading graphics company specialising in high-quality productions of decorative and signage products. With state-of-the-art equipment and a team of passionate professionals, we strive for excellence in the graphics industry. Our focus on quality, innovation and customer satisfaction has made us a valued partner for...
-
Customer Service Team Leader
Il y a 5 mois
Groot-Bijgaarden, Belgique Puratos Temps plein**Mission** The customer service team leader is the first and main point of contact for all affiliates providing them all the information related to their orders. He / she will ensure a correct order input and follow-up and provide a reliable and high-level service. The customer service team leader will manage a team of 6 customer service employees, be the...
-
Customer Service Team Leader
Il y a 5 mois
Groot-Bijgaarden, Belgique Puratos Zrt. Temps plein**Mission** The customer service team leader is the first and main point of contact for all affiliates providing them all the information related to their orders. He / she will ensure a correct order input and follow-up and provide a reliable and high-level service. The customer service team leader will manage a team of 6 customer service employees, be the...
-
Key Account Manager Chocolate
il y a 2 semaines
Groot-Bijgaarden, Belgique Puratos Temps pleinBecome Key Account Manager - Chocolatiers in Puratos Belux and share your passion for chocolate! In this role, you ensure company’s growth in terms of sales, profits & customers base in Large account chocolatiers (1) developing the Chocolatier channel in Belgium in line with the Channel Chocolatier strategy and sales plan, and with the Group’s...
-
Planogram (Space Management & Assortiment
Il y a 6 mois
Groot-Bijgaarden, Belgique Tom&Co Temps pleinDescription As a Space Management & Assortment Specialist, you are the driving force behind the creation, maintenance, and implementation of store-specific planograms, in line with our strategic guidelines and merchandising rules. This role is crucial to ensure an optimal layout of products in our stores, contributing to an exceptional shopping experience...
-
Customer Service Medewerker
Il y a 5 mois
Groot-Bijgaarden, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een enthousiaste Customer Service Medewerker (m/v/x). Dit is een voltijdse functie waarbij je samen werkt met een team van drie personen. Je rapporteert aan het hoofd van de orderdienst en aan de Business Controller / Office Manager. Robert Half is momenteel op zoek naar een enthousiaste Customer Service Medewerker...
-
Project Manager Construction
Il y a 5 mois
Groot-Bijgaarden, Belgique Puratos Zrt. Temps pleinAre you looking for a challenging job were you manage diverse projects related to industrial and commercial premises? Puratos is looking for an experienced **Project Manager Construction **with a passion for building, renovating and maintaining the assets located at our headquarters near Brussels. **Key Accountabilities** - You will oversee **delivery of...
-
Relationship Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique Start People Temps plein?? Opportunité Passionnante**:Relationship Manager (**h/f/x) ?? Vous êtes parfait bilingue néerlandais-français et vous êtes passionné par la fidélisation et la prospection clients? ?? En tant que **Relationship Manager** (h/f/x), vous aurez un rôle polyvalent et crucial. D'une part, vous serez le visage de la satisfaction client, identifiant les...
-
Account Manager
Il y a 5 mois
Groot-Bijgaarden, Belgique Johnson Controls International Temps pleinPour notre département Building Management Systems, nous recherchons actuellement un(e) **Account Manager BMS - Région de Liège** **Ce que vous ferez**: Les bâtiments représentent 40 % de la consommation mondiale d’énergie. La gestion de l’énergie est donc un sujet important pour le propriétaire du bâtiment. Nous proposons une solution de...
-
Customer Service Support
Il y a 5 mois
Groot-Bijgaarden, Belgique Start People Temps pleinPour notre partenaire spécialisé dans le traitement de l'eau, nous recherchons un customer service support néerlandophone bilingue (h/f/x). Pour son site de Groot-Bijgaarden, en tant que **customer service suppor**t (h/f/x), vous serez en permanence en contact avec les clients privés et professionnels néerlandophones. Vous traiterez les demandes par...
