Customer Service
Il y a 2 mois
Pernod Ricard is the #2 worldwide in wines & distilled beverages and owns the most prestigious and comprehensive brand portfolios in the sector: Absolut Vodka, Chivas Regal, The Glenlivet Scotch whiskies, Jameson Irish Whisky, Martell Cognac, Havana Club rum, Beefeater gin, Kahlúa, Malibu, Monkey 47, Mumm and Perrier-Jouët champagnes, Ricard Pastis as well as Jacob's Creek and Campo Viejo.
Pernod Ricard is not just a brand you buy, it's one you're experiencing. That experience can be summarized in one word: Convivialité. Convivialité is how we do our business: bring passion to work every day and live to our values openness, collaboration, simplicity, and entrepreneurship.
PURPOSE
As Customer Service & Pricing Officer, you will be responsible for the Order to Cash Management and for the upload/monitoring of the Pricing (Sales Prices, discounts and promotional rebates)
RESPONSABILITIES
ORDER MANAGEMENT
- Follow the quotas and allocations on some products, by customer, based on the recommendations of the Supply Chain Department and the Customer Service Manager Benelux
- Transmission of the orders to get them prepared by our Logistics Partner (several times a day)
- Permanent communication together with our Logistics Partners to ensure the follow-up of deliveries and proactive notification to the customers of delivery issues (delays, breakage, missing products, picking issues, )
SALES & AFTER SALES ADMINISTRATION
- Daily invoicing of the delivered orders, based on the documents submitted by Pernod Ricard Belgium and sending the invoices to the customers.
- Storage of all the administrative documents (orders, invoices, credit notes, return fiches )
- Creation of Return Orders for goods that have been wrongly entered or after Sales Activations and Events
- Management & Solving of commercial disputes (quantity differences, prices differences) together with the involved stakeholders (Logistics Partner, Key Account Managers, Accounting Department,) + sending the credit notes to the customers
GENERAL KNOWLEDGE TO FASTERN THE INTEGRATION AND THE USE OF TOOLS
- Good understanding of the different products distributed by Pernod Ricard Benelux (item categories and item numbers)
- Good comprehension of the market, of the customers and of the groups they are belonging to.
- Reading & understanding of a price list (products & customer at national level)
REQUIREMENTS
- Education level: MBO+ / HBO
- A minimum of 3 years relevant work experience, preferably in the FMCG or retail industry.
- Knowledge of Navision is preferred.
- Fluent in Dutch & English. French is a big plus
- Service-oriented, customer-oriented, communicative, a team player, collegial, pro-active, assertive and accurate.
BENEFITS
- An excellent and market-based salary, an attractive bonus scheme, and 32 holiday days per year
- Good health insurance, training opportunities, staff discount on our beautiful portfolio.
- An international working environment with an office on Waterloo Boulevard in Brussels.
- And last but not least our Convivial company outings and Thirsty Thursdays in our own bar, where you can taste the mixed arts of your colleagues.
As an employee at Pernod Ricard, you are a "Créateur of Convivialité" which means you work with the best colleagues of a variety of backgrounds. What we have in common is the passion about our brands, industry, and the attitude: "make a new friend every day". Convivialité is our way of life. Pernod Ricard is a positive and inclusive working environment that encourages employees to be unique.
Interested?
Job Posting End Date:
Target Hire Date:
2025-01-01
Target End Date:
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