Customer Service Representative
Il y a 3 mois
**Company Description**
With Growth Comes Opportunities We Are Growing
**Job Description** Travel Requirements**:
- This position will require business travel, at an estimated 20% max. There may be the requirement to travel cross territories (when required) at short notice.
- There will be a requirement for office working this role, Brussels based, approximately 3-4 days per week.
**Position Summary**:
This role reports to the Customer & Logistic Manager Europe and has close cooperation with Sales & Service to ensure strong coordination of all logistic activities. The role is responsible for managing all aspects of sales & service throughout our supply chain and providing support to our European/Local Sales & Service teams.
**Duties and Responsibilities**:
- Receiving and processing purchase orders (Sales, Service & consumables)
- Verifying orders, including customers' personal information and payment details.
- Reporting any sales stock inventory issues to management.
- Managing and maintaining sales, service & demo stocks.
- Managing and maintaining pricing.
- Supporting service activities in offering service contract and preventive maintenance
- Maintaining and updating sales, service and customer records via salesforce.
- Compiling/supporting monthly sales & service reports.
- Liaising with the logistics department to ensure timely delivery & visibility.
- Supporting sales and service teams with demo and loaner assets logistic and managing contract follow-up, offers/quotes and set-up, coordinating this with the Field Service Engineers planning activity.
- Placing orders for system stock, quarterly sales order, service order and consumables.
- Expediting orders through internal liaison.
- Directing feedback from customers to relevant departments as appropriate.
- Supporting sales & service with other administrative and ad-hoc tasks, as required and if requested.
- Contributing to the continuous improvement of processes and procedures.
**Qualifications** Position Requirements**:
- Bachelor’s degree or proven equivalent work experience.
- Customer Service experience is required, international exposure preferred.
- Ability to multi-task and manage multiple priorities is essential.
- Proficiency in MS Office software: Word, Excel, PowerPoint, and Access.
- Flexible and independent individual with an entrepreneurial spirit and can-do attitude.
- Business proficiency in English is a must; additional European language is a strong plus.
- Strong influencing and communication skills, with ability to adapt in a fast-growing environment.
- Excellent time management, organisation and prioritisation skills.
- Experience with SalesForce or a similar system is preferred but not essential.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
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