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Customer Excellence Representative
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Orange is the **next generation telecom operator **on the Belgian and Luxembourgish market and **digital transformation **is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges.
**Would you like to help us make a difference for Orange Belgium’s customer experience?**
Then you might be glad to know that we are looking for a **passionate Customer Excellence Representative **to join our Customer Service Operations department.
**Your key responsibilities**:
- As Customer Excellence Representative, you handle & coordinate the most complex complaints of dissatisfied customers coming from different channels (Social Media, Mediator, Press, Communities,...).
- You offer consistent and customer-focused answers, within agreed SLA, to ensure customer satisfaction & engagement towards our company.
- You act as an ambassador by promoting & defending Orange’s image & brand on Digital Channels and in all actions taken.
- You participate to the digital evolution of Customer Support by sharing feedback, developing the chat & chatbot services and the promotion of the community
**Are you the profile we are looking for?**
- You have experience in a customer service environment
- You are analytical skills and have a problem solving mindset
- You are digital savy and you have good knowledge of social media (Twitter, Facebook, Forum, Chat)
- Communication has no secret for you: you possess excellent communication and writing skills
- You are fluent in Dutch OR French (speaking & writing - the written skills are very important) and you have a reasonable level of the other national language (speaking & writing)
**Why should you join us?**
You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package.
Our Customer Service team works with shifts from Monday until Friday - between 8h & 17h30. We propose homeworking 3 days per week (2 days per week at the office).
