Customer Care Representative Espagnol
Il y a 4 mois
Our client is a fashion sustainable company. Quality, innovation and excellence run through their veins and are in every aspect of the actions they take. They are looking for a Customer Care Representative who speaks Spanish and English
Your missions will be:
The Customer Care will provide exceptional customer service and support to customers, and to resolve customer
inquiries, issues, and complaints in a timely and effective manner.
They are committed to ensuring that customers are satisfied with the products and services offered by the organization,
and to building strong, long-lasting relationships with customers.
- Follow process from order to cash for your customer to ensure excellent service delivery and follow-up
- Be the Single point of Contact for customer inquiries of your region, prevent problems efficiently and communicate proactively in order to exceed customer expectations and deliver a premium customer care experience
- Answer calls professionally to provide information, advice about logistics, products, Commercial policy, terms and conditions for existing customers
- Manage; resolve Complaints quickly from A to Z, in collaboration with several departments to improve customers’ experience
- A minimum of 2 years working experience in a similar position (experience in the têxtile industry is an asset)
- Fluent in Spanish and English. Any other language is a plus.
- Have some knowledge of ERP/CRM, Word, Excel and Outlook
- Excellent interpersonal skills to deal with customers and collaborate with other department such as Sales, Finance and Logistics
- Excellent communication skills - verbal and written
- Customer-oriented
- Team spirit
- Problem-solving
- Prioritization skills
- Adaptability
- Stress resistant, strong positive mindset
They offer you an attractive salary package with extra legal benefits and a very good work environment Don't wait to apply
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