Technical Customer Service Representative for Eu

il y a 2 semaines


Brussels, Belgique Unique Temps plein

**Description**:
We are seeking a motivated Customer Service Representative for our representation organization, which operates closely with EU institutions. This role involves providing efficient and responsive support in a dynamic environment, ensuring smooth communication and assistance for our stakeholders and helping the team with their IT issues and questions.
- Handle **users' requests** addressing issues related to **missing data**, **data quality**, and providing **guidance on system usage**:

- **Collaborate** with **data providers**, **business representatives**, and **IT support** teams to resolve user inquiries and challenges
- Utilize ticketing systems, specifically Zendesk and JIRA, to track and manage reported issues and requests.
- **Analyze reported observations**, **bugs**, and **issues**, ensuring effective reproduction for in-depth analysis.
- Provide **support and guidance to users**, directing them to relevant documentation and resources

**Profil**
- **Good communication skills** to interact effectively with **users**, **data providers**, and the** different departments**:

- Strong **analytical skills** to analyze issues and requests thoroughly
- **Experience in user support activities**, with a focus on **problem-solving** and **customer satisfaction**:

- Maintain a strong **team collaboration** synergy, ensuring effective communication and problem-solving
- Use **ticketing systems**, particularly **Zendesk** and **JIRA**

**Offre**
- **Attractive salary (2400-2900 gross)** tied to your **expertise **and** experience**:

- **Extensive benefit package**:insurance coverage, group insurance and travel insurance
- Meal vouchers per day worked
- **International environment; Inclusivity** and **diversity** friendly environment; learn from each other and develop together
- **Continuous learning**:offer a broad range of training and development opportunities

**Entreprise**

As a leader in the **European Network of Transmission System Operators for Electricity**, we play a crucial role in ensuring **seamless** and **secure transmission** of electricity across the continent. We operate in close partnership with key **European institutions**, including the **European Commission** and the **European Parliament**. By aligning our objectives with European energy policies, we contributes to the realization of the **European Green Deal** and the **Energy Union**, striving for a low-carbon, reliable, and cost-effective energy system.



  • Brussels, Belgique Robert Half Belgium Temps plein

    Pour une société située dans la région de la Louvière, Robert Half est en recherche d'un **Customer Service Representative (H/F/X)** avec un excellent niveau de français et de néerlandais. Pour une société située dans la région de la Louvière, Robert Half est en recherche d'un **Customer Service Representative (H/F/X)** avec un excellent niveau...

  • Customer Service Officer

    il y a 3 semaines


    Brussels, Belgique Robert Half Temps plein

    For one of our clients, Robert Half is looking for a **Customer Service Officer (M/F/x)** with excellent knowledge of **Dutch** and **French** for a permanent contract after interim period. Our client is a listed multinational company active in the mobility sector. They are located in the center of Brussels. **Your role as Customer Service Officer...


  • Brussels, Belgique Stroom Temps plein

    **International Company is op zoek naar een Customer Service Representative, België** **Contract type** Permanent **Area** Brussels, België **About company** Onze klant is een internationaal familiebedrijf dat gevestigd is in Brussel en zij zoeken een Customer Service Representative. Ze hechten veel belang aan een kwaliteitsvolle en klantgerichte...


  • Brussels, Belgique BePark Temps plein

    Our cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: - How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? - How can we enable the electrification of vehicles with...


  • Brussels, Belgique Wonderful Pistachios & Almonds Temps plein

    **Company Description** Wonderful Pistachios & Almonds is the world’s largest grower and processor of almonds and pistachios. Our specialty crops are grown, processed and marketed under one entity, ensuring the finest quality every step of the way — from our trees to your hearts. Wonderful Pistachios & Almonds is a Division of The Wonderful Company,...


  • Brussels, Belgique Ria Temps plein

    Chez Ria Money Transfer, nous aidons des millions de clients à travers le monde à rester connectés avec leur famille et à envoyer de l’argent dans plus de 160 pays à travers le monde. Nous recherchons un **Customer Service Representative **pour rejoindre notre petite équipe sympathique dans nos bureaux de Bruxelles. Vous fournirez des informations...

  • Customer Service

    il y a 4 semaines


    Brussels, Belgique Ria Temps plein

    We are looking for an enthusiastic Customer Services Representative to join our friendly team at the Ria Headquarters in Brussels. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. - Responsibilities Your main responsibilities will include but will not be limited to: Reviewing and...


  • Brussels, Belgique Mensura Temps plein

    **Qui sommes-nous ?** Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services...


  • Brussels, Belgique The Inprime Danışmanlık Temps plein

    **Freelance Customer Representative - Work from Anywhere!** Are you looking for a flexible freelance opportunity in the fast-growing health tourism industry? We are seeking Freelance Customer Representatives to help connect international patients with top healthcare providers in Istanbul. **What You’ll Do**: - Generate leads to reach potantial patients...


  • Brussels, Belgique HireOn Ltd Temps plein

    HireOn Ltd. is working with a leading Outsourcing/BPO company that is looking to recruit French speaking Inbound Sales Representative for their Barcelona office. Position: Inbound Sales Representative Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary 19500 euro gross/year + 2000 euro bonuses. DUTIES AND RESPONSIBILITIES: -...


  • Brussels, Belgique HUNTR Temps plein

    Our customer (software company) is in an exciting phase of rapid growth and needs to bolster its sales team to capitalize on the demand. They are expanding the team with a sales development representative. This is a great momentum for a sales to join this company. Given their 50% yearly growth and a large customer base we're looking for skilled sales...

  • Customer Care Representative

    il y a 2 semaines


    Brussels, Belgique Ria Temps plein

    Nous recherchons un Customer Service Representative enthousiaste pour rejoindre notre équipe sympathique dans nos bureaux de Bruxelles. Dans ce rôle, vous fournirez des informations à nos clients (notamment ceux de Bpost) sur leurs opérations et répondrez à leurs questions. **Qualifications**: Nous recherchons une personne ayant les qualifications...

  • Field Service Representative I

    il y a 2 semaines


    Brussels, Belgique STERIS Temps plein

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: By acting as a trusted STERIS advisor to all Customers, a Field Service Representative I will drive an exceptional Customer experience by providing preventative...


  • Brussels, Belgique Polestar Temps plein

    Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional technical service. **Let us describe the challenge we offer** The people at Polestar believe in our sustainable mission to...


  • Brussels, Belgique Priority Software Temps plein

    Sales Development Representative for European Market Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions (including the award-winning cloud ERP, Retail Management System and Property Management System) for various industries and organizations of all sizes, from global enterprises to small and...

  • Product Specialist

    il y a 3 semaines


    Brussels, Belgique Moody's Investors Service Temps plein

    The Client Service team understands customer needs and goals, brings technical expertise to support client onboarding, provides training, and offers direction throughout all phases of the client life cycle pre - and post-sale in close collaboration with the Product Management, Research, and Sales teams. Achievement of these goals is measured through...


  • Brussels, Belgique Mensura Temps plein

    **Wie zijn wij ?** **Mensura **inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...

  • Hotline As Representative

    il y a 3 semaines


    Brussels, Belgique bioMérieux sa Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large...

  • Technical Writer

    il y a 2 semaines


    Brussels, Belgique Twenty8 Temps plein

    Explain technical information in a simple language - Write technical documentation about new products - **Write communications to the end-users**: - Write and study drawings, specifications, mock-ups and user guides - Write technical standard operating procedures - Write service design packages documents - Write and publish eLearning - Write and update the...

  • Customer Sales Representative

    il y a 2 semaines


    Brussels, Belgique Hertz Temps plein

    Hertz Rent a Car is een van ‘s werelds grootste autoverhuur bedrijven en bestaat meer dan 100 jaar! Bij ons staat de klant centraal. Wij werken met een enthousiast, gedreven en gemotiveerd team dat ervoor zorgt dat de Hertz klant een goed & tevreden gevoel heeft als hij/zij een auto huurt. Heb je een passie voor customer service en voel je je...