Technical Customer Service Representative for Eu

Il y a 5 mois


Brussels, Belgique Unique Temps plein

**Description**:
We are seeking a motivated Customer Service Representative for our representation organization, which operates closely with EU institutions. This role involves providing efficient and responsive support in a dynamic environment, ensuring smooth communication and assistance for our stakeholders and helping the team with their IT issues and questions.
- Handle **users' requests** addressing issues related to **missing data**, **data quality**, and providing **guidance on system usage**:

- **Collaborate** with **data providers**, **business representatives**, and **IT support** teams to resolve user inquiries and challenges
- Utilize ticketing systems, specifically Zendesk and JIRA, to track and manage reported issues and requests.
- **Analyze reported observations**, **bugs**, and **issues**, ensuring effective reproduction for in-depth analysis.
- Provide **support and guidance to users**, directing them to relevant documentation and resources

**Profil**
- **Good communication skills** to interact effectively with **users**, **data providers**, and the** different departments**:

- Strong **analytical skills** to analyze issues and requests thoroughly
- **Experience in user support activities**, with a focus on **problem-solving** and **customer satisfaction**:

- Maintain a strong **team collaboration** synergy, ensuring effective communication and problem-solving
- Use **ticketing systems**, particularly **Zendesk** and **JIRA**

**Offre**
- **Attractive salary (2400-2900 gross)** tied to your **expertise **and** experience**:

- **Extensive benefit package**:insurance coverage, group insurance and travel insurance
- Meal vouchers per day worked
- **International environment; Inclusivity** and **diversity** friendly environment; learn from each other and develop together
- **Continuous learning**:offer a broad range of training and development opportunities

**Entreprise**

As a leader in the **European Network of Transmission System Operators for Electricity**, we play a crucial role in ensuring **seamless** and **secure transmission** of electricity across the continent. We operate in close partnership with key **European institutions**, including the **European Commission** and the **European Parliament**. By aligning our objectives with European energy policies, we contributes to the realization of the **European Green Deal** and the **Energy Union**, striving for a low-carbon, reliable, and cost-effective energy system.



  • Brussels, Belgique bioMérieux Temps plein

    **Customer Supply Representative**: Location: Brussels, Belgium Position Type: Unfixed Term bioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the...


  • Brussels, Belgique Amaris Consulting Temps plein

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...

  • Customer Care Representative

    il y a 2 semaines


    Brussels, Belgique Robert Walters Temps plein

    A new opportunity as a Customer Care Representative has just opened in a company located in the south of Brussels. Join a business specializing in creating cutting-edge, sustainable fashion, carefully assembled and flawlessly finished.The goal is to offer top-quality clothing in a wide range of colors. Don't miss this exciting opportunity As a Customer Care...


  • Brussels, Belgique bioMérieux Temps plein

    **Customer Supply Representative**: Location: Brussels, Belgium Position Type: Unfixed Term bioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the...


  • Brussels, Belgique NLMK Belgium Holdings Temps plein

    **Société**: Metallurgy, a dusty, old-fashioned environment? Not at all! The steel industry is reinventing itself! Steel is everywhere. Join the adventure and discover modern practices and technological facilities that are well worth the detour. The NLMK Group is a major player in the steel industry, and one of the most successful in the world. We are...

  • Customer care representative

    il y a 2 semaines


    Brussels, Belgique Robert Walters Temps plein

    A new opportunity as a Customer Care Representative has just opened in a company located in the south of Brussels. Join a business specializing in creating cutting-edge, sustainable fashion, carefully assembled and flawlessly finished. The goal is to offer top-quality clothing in a wide range of colors. Don't miss this exciting opportunity! As a Customer...

  • Customer care representative

    il y a 2 semaines


    Brussels, Belgique Robert Walters Temps plein

    A new opportunity as a Customer Care Representative has just opened in a company located in the south of Brussels. Join a business specializing in creating cutting-edge, sustainable fashion, carefully assembled and flawlessly finished. The goal is to offer top-quality clothing in a wide range of colors. Don't miss this exciting opportunity! As a Customer...


  • Brussels, Belgique U Trust Insurance Agency LLC Temps plein

    **About Us**: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. **Position Overview**: As a Customer Service Representative, you will play a...


  • Brussels, Belgique Orange Temps plein

    Orange is the **next generation telecom operator **on the Belgian and Luxembourgish market and **digital transformation **is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges. **Would you like to help us make a difference for Orange Belgium’s customer...


  • Brussels, Belgique BePark Temps plein

    Our cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: - How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? - How can we enable the electrification of vehicles with...


  • Brussels, Belgique Cencora Temps plein

    - What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. Most CS Representatives are assigned to work one weekend day as part of their shift. Demonstrating professionalism on the phone and in the office. Providing Excellent...


  • Brussels, Belgique Ria Temps plein

    Chez Ria Money Transfer, nous aidons des millions de clients à travers le monde à rester connectés avec leur famille et à envoyer de l’argent dans plus de 160 pays à travers le monde. Nous recherchons un **Customer Service Representative **pour rejoindre notre petite équipe sympathique dans nos bureaux de Bruxelles. Vous fournirez des informations...


  • Brussels, Belgique Mensura Temps plein

    **L'entreprise** Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services sur...


  • Brussels, Belgique Mensura Temps plein

    **Qui sommes-nous ?** Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services...

  • Service Manager

    Il y a 5 mois


    Brussels, Belgique Community Consulting Temps plein

    The Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management. The Service Manager is responsible for quality, availability, performance and evolution of the technical service. In this role he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...


  • Brussels, Belgique Siemens Mobility S.A. N.V Temps plein

    As a Technical Support Customer Service (m/f/x) you play a key role in the efficient and qualitative execution of the maintenance activities in order to give our customers the excellent service they expect from Siemens Mobility (SMO) . What will you be doing? Follow-up the daily preventive and corrective service activities for the different maintenance...


  • Brussels, Belgique Cutera Temps plein

    **Company Description** With Growth Comes Opportunities! We Are Growing! **Job Description** Travel Requirements**: - This position will require business travel, at an estimated 20% max. There may be the requirement to travel cross territories (when required) at short notice. - There will be a requirement for office working this role, Brussels based,...

  • Customer Service Support

    Il y a 7 mois


    Brussels, Belgique Pauwels Consulting Temps plein

    Every day, we rise to the challenge to make a difference, and here’s how the Customer Service Support role will make an impact. To bid service to customer first, without losing integrity. He or she will make sure that all customers are serviced appropriately so that they leave happy. - Provide help to customers - Treat orders from A to Z and ensure the...

  • Technical Analyst

    Il y a 2 mois


    Brussels, Belgique Novutech Temps plein

    Founded in 2019 and with offices in Belgium (HQ), Netherlands, France and Denmark, Novutech is a rapidly growing digitalization partner to midsize companies across Europe. Novutech specializes in Cloud ERP solutions for scale-ups and growth companies in the Software, Professional Services, and Commerce sectors. With a team of 50+ certified NetSuite business...


  • Brussels, Belgique Dixon Supply Chain Temps plein

    Ben je goed in interactie met klanten? Kan je je vlot uitdrukken in Nederlands en Frans? Ben je iemand die graag begrijpt hoe de vork in de steel zit? Ben je nieuwsgierig en ga je vanuit jezelf uitzoeken waar het product zich bevindt in het logistieke proces zodat je accurate informatie aan de klant kan doorgeven? Wij kijken uit naar een Customer Service...