Technical Customer Service Representative for Eu
il y a 2 semaines
**Description**:
We are seeking a motivated Customer Service Representative for our representation organization, which operates closely with EU institutions. This role involves providing efficient and responsive support in a dynamic environment, ensuring smooth communication and assistance for our stakeholders and helping the team with their IT issues and questions.
- Handle **users' requests** addressing issues related to **missing data**, **data quality**, and providing **guidance on system usage**:
- **Collaborate** with **data providers**, **business representatives**, and **IT support** teams to resolve user inquiries and challenges
- Utilize ticketing systems, specifically Zendesk and JIRA, to track and manage reported issues and requests.
- **Analyze reported observations**, **bugs**, and **issues**, ensuring effective reproduction for in-depth analysis.
- Provide **support and guidance to users**, directing them to relevant documentation and resources
**Profil**
- **Good communication skills** to interact effectively with **users**, **data providers**, and the** different departments**:
- Strong **analytical skills** to analyze issues and requests thoroughly
- **Experience in user support activities**, with a focus on **problem-solving** and **customer satisfaction**:
- Maintain a strong **team collaboration** synergy, ensuring effective communication and problem-solving
- Use **ticketing systems**, particularly **Zendesk** and **JIRA**
**Offre**
- **Attractive salary (2400-2900 gross)** tied to your **expertise **and** experience**:
- **Extensive benefit package**:insurance coverage, group insurance and travel insurance
- Meal vouchers per day worked
- **International environment; Inclusivity** and **diversity** friendly environment; learn from each other and develop together
- **Continuous learning**:offer a broad range of training and development opportunities
**Entreprise**
As a leader in the **European Network of Transmission System Operators for Electricity**, we play a crucial role in ensuring **seamless** and **secure transmission** of electricity across the continent. We operate in close partnership with key **European institutions**, including the **European Commission** and the **European Parliament**. By aligning our objectives with European energy policies, we contributes to the realization of the **European Green Deal** and the **Energy Union**, striving for a low-carbon, reliable, and cost-effective energy system.
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