Customer Care Technical Specialist
il y a 3 semaines
Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional technical service.
**Let us describe the challenge we offer**
The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers. The Global Customer Care team is in an exciting phase of developing a new inhouse function - our very own Customer Care Center This function will work both directly with customers, as well as with third parties representing Polestar, to ensure that customers can get the help and information they need through the channel that best suits them. In this golden opportunity, you and the team will together deliver exceptional customer experiences.
We are looking for a service minded and technical enthusiast who will be working in this new inhouse function from the very beginning.
Since we love spending time together and learning from each other - we invite you to work from our new office located in Brussels. We embrace our office days; however, we understand the importance of changing working environments - we are flexible for working remotely a few days per week. The opening hours of our Customer Care Center will be Monday to Thursday 08.00-20.00, Friday 08.00-17.00, Saturday 10.00-15.00, the working hours will be shift based over these times. Together with your approximately 15 colleagues, you will inaugurate this new office and set the bar for success within the service delivery towards our customers.
**What you’ll do**
In this new role, you will lead the technical support and provide excellent customer service through building and maintaining friendly and professional relationships with potential, current and previous Polestar customers. Since the team is in a scale-up phase, you will transfer your technical knowledge to your ambitious and multi skilled colleagues in the function and conduct technical trainings. The role also includes being a first line of Technical Support for our customers, and you will also work closely with the technical teams such as Customer Support Hub and with technical and product teams at HQ, Sweden in order to help customers with product specific issues.
In addition to this, you will also conduct Customer Care Activity where it is needed in Customer Relationship Management (CRM) process:
For example, you might support customers through answering technical questions, be the first line of technical complaint resolution, or provide customers with technical product information.
During the first weeks of your employment, you will have an induction period where you will learn about your role, your team, and the _Polestar way_. After completing this, you will be a part of a training and development program, which is an on-going opportunity to learn and grow in skills - we believe in a culture of coaching and development for all people joining.
**Who you are**
To be a great fit for this role, we are looking for you with exceptional customer service
- and technical skills. You are immaculate in listening and have an enthusiastic and flexible approach with the ability to work as part of a team as well as coaching it.
Your passion for EV, cars, and our planet surges through your communication into providing energetic and positive customer service. In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative work thanks to your good time management skills.
Further on, we are searching for you who have:
- Completed studies on a GCSE/high school-level or higher
- Work life experience from the automotive industry or similar, a dealer or workshop experience is strongly meritorious
- More than one year of experience in a First Line Technical role
- Strong IT and computer understanding within software/technology
- Excellent oral and written communication in Dutch, French and English
- It is meritorious if you have knowledge working in one or several of the following programs: TIE, VIDA, PIE, QW90
- Is this you?_ If you are interested in joining the Polestar family within Customer Care, please submit your CV _(no need for cover letter) _no later than 28th of February. The position is expected to start on 1th of June.
Are you ready for the journey? Which is electric by the way...
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