Support Analyst
Il y a 2 mois
**Product Consultant**
**Qualification**:
Science / Engineering graduate
** Responsibility**:
**Pre-sales**:
- Participate in presales interactions with customers when showcasing solution etc.
- Participate in solution response teams to ensure technical feasibility.
- Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required.
**Product Consulting**:
- Provide support to the product consultant, through analyzing customer requirements and provide recommendations through interactions with the customer.
- Coordinate with onsite team / clients for requirements gathering / functional clarifications.
- Identify valueadds (eg enhance existing features) which can address repeated issues during implementation.
**Project Management**:
- Create estimates for project planning.
- Participate in deployment activities like reviewing all deliverables as per the delivery checklist and mock testing all deliverables.
- Participate in periodic internal review meetings.
- Prepare status reports and share the same with the Product Consultant for review.
- Create impact analysis for change requests/ maintenance issues in own area of work and seek review from Product Consultant.
- Interface with quality reviewers and auditors for the projects.
- Submit necessary artifacts, data etc as requested by the DAG.
**Design and Implementation**:
- Monitor design, development and testing to ensure alignment with requirements traceability matrix.
- Create high level design.
- Guide the product specialist in translating the high level design into detailed design.
- Review to ensure that the design is comprehensive and addresses all requirements.
- Code for complex components.
- Review code created by the developers based on requirements.
- Participate in peer design reviews.
- Drive the review meetings with the customers on the design with support from the Product Specialist.
- Conduct root cause analysis of defects / process issues.
- Identify/design reusable components and solution enablers.
- Create product based KT document, for the customer.
**Testing**:
- Create unit test cases and perform unit testing including complex components.
- Review unit test cases as created by Product Specialist and Product Analyst.
- Assist the testing team by reviewing test strategy document, when required.
- Provide UAT and implementation support.
- Drive clarifications / defect resolution to ensure timely deployment.
**Innovation**:
- Contribute ideas / areas requiring improvements based on project implementation, team feedback etc.
- Identify best practices related to the project/product & document the same.
**Capability Building**:
- Prepare guidelines and checklists for the team.
- Create and deliver training on products/modules.
- Mentor team from a technical/functional perspective to ensure delivery of the module.
**Knowledge Management**:
- Contribute towards updating knowledge assets.
- Conduct knowledge transfer sessions for new joiners in the project team.
**People Management**:
- Resolve conflicts within team members.
- Support team building activities.
- Provide administrative support.
- Provide inputs on goal setting and performance appraisal of team.
- Identify skill gaps and training needs required.
- Provide input into the learning and career plans for team members.
- Mentor team.
- Nominate team for awards.
- Conduct training through academy and induction of new team members.
**Must Have Skills**
- LIMS
- Nugenesis
- Labware
**Good To Have Skills**
- Oracle
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Aug 21 2023
**About Cognizant
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