Technical Support Coordinator

il y a 3 semaines


Mechelen, Belgique Synergie Temps plein

**Wat zal je job inhouden?**:
Affiniteit met telecom? Ervaring met telefonisch klantencontact? Spreek je Nederlands (en Frans)? Top, want dan zoeken wij jou

Voor onze klant, Telenet, zijn we op zoek naar een Technical Support Coördinator om hun Technical Back Office team (TBO) te versterken. In dat team worden de complexere, technische problemen aangepakt die de collega's niet kunnen beantwoorden. Vaak gaat het dan over netwerk
- en/of andere IT-gerelateerde problemen.

Je takenpakket:

- Je krijgt (complexe) technische problemen voorgeschoteld die de front office niet opgelost krijgt;
- Als je collega's van de eerste lijn naar jou bellen, kan je hen ondersteunen zodat zij Telenet en BASE problemen zelf kunnen oplossen;
- Je gaat dan ook op zoek naar optimalisaties zodat problemen niet opnieuw zullen voorkomen;
- Klant is koning en je houdt hen dan ook op tijd en stond op de hoogte van de stand van zaken;
- Heb je zelf hulp nodig? Dan klop je aan bij IT of engineering om de meest complexe problemen de baas te kunnen.

**Wat zoeken we?**:
Hoe zien zij hun ideale back office medewerker?
- Klant
- en oplossingsgericht;
- Ervaring binnen een contact center, liefst met technische bagage;
- Grondige MS Office kennis
- Zeer goede kennis Nederlands, goede kennis Frans is een groot pluspunt;
- Affiniteit met telecomproducten;
- Flexibele houding
- Wil in ploegen werken (tussen 8 en 21u)

**Wat bieden we?**:
In ruil voor jouw expertise krijg je volgend pakket:

- €2500 bruto per maand;
- Maaltijdcheques van €8 per dag;
- Vergoeding woon-werkverkeer;
- Uitgebreide opleiding;
- Tot 3 dagen thuiswerk na de opleiding;
- Tijdelijke opdracht op lange termijn.


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