IT Support Specialist
Il y a 3 mois
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a **IT Support Specialist **to join us at our facility in **Mechelen.**
The primary role of the IT Support Specialist is to provide software and hardware support to our international network of Color Coordinators, Importers, and VIP customers. This includes offering assistance via phone, remotely via team viewer, and through on-site visits for hardware installation, issue resolution, and training on software functions. The role also involves administrative support to the Color Automation team in implementing color projects and strategies, managing data publication processes, testing and approving hardware, analyzing customer data, and providing reports.
**Key Responsibilities**
- Provide IT and administrative support, including customer visits and multi-country program management.
- Operate at an international level within an EMEA team, interacting with Team Color Coordinators and occasionally with management.
- Support continuous improvement activities, predictive system adaptations, and implement new program modules.
- Collaborate with colleagues in color and product management.
- Develop reporting tools to enhance planning processes and implement management decisions.
- Analyze customer issues and work with the team to improve software packages.
- Perform data analyses and create reports for various departments within Axalta.
**Required Skills and Experience**
- Minimum bachelor’s degree in IT or equivalent experience in IT support and projects.
- Proficient in modern IT technologies, including Windows operating systems, cloud-based systems, network setups, SQL, and API data exchanges.
- Strong organizational, communication, and coordination skills with attention to detail.
- Ability to work independently and within a team, under mínimal supervision.
- Fluency in English and Dutch is mandatory; knowledge of French and German is advantageous.
- Experience managing projects and developing business requirements is advantageous.
**Personal Attributes**
- Customer-focused and service-oriented.
- Demonstrates initiative, result-orientation, adaptability to change, and inspirational qualities.
- Capable of building capability within the team.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
**Job Types**: Full-time, Permanent contract
Work Location: Hybrid remote in 2800 Mechelen
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