Retention Specialist

Il y a 2 mois


Brussels, Belgique Bingoal Temps plein

Bingoal is a Belgian company with more than 20 years’ experience in providing online and offline sports betting and casino games. Today, Bingoal is an ambitious and dynamic company looking for an enthusiastic **Retention Specialist**. As such, you will be responsible for managing and developing our Retention strategy for our sports & casino verticals and collaborating with the marketing team to support and contribute to Bingoal’s continuous growth in Belgium, The Netherlands and Malta.

**Key Responsibilities**

In your position at Bingoal, you will contribute to the definition, management and continuous improvement of Bingoal’s **retention strategy**. Specifically, you will play a key role by:

- Designing and implementing the best **customer retention strategies **for our players, in close collaboration with Bingoal’s Casino Product Manager and Bookmakers
- Identifying players with a high risk of **churn** and establishing effective strategies to **reactivate** them as well as identifying **VIP players** to offer them the best customer experience
- Elaborating **promotions, loyalty & retention programs**:

- Collecting, analysing and reporting **data**, with the contribution of our data analyst, to continuously inform, assess and improve Bingoal’s retention strategy
- Finding new & effective **communication channels** for improved retention
- Actively and effectively **collaborating **with the marketing team and the rest of the organization
- Contributing to the **annual marketing plan**

**Your Profile**
- You have at least **2 years** of relevant experience
- Any experience in the **gambling and casino sector** is a strong asset, an affinity or interest towards these products is a must
- You already worked with Optimove or any **CRM Tool**:

- You are fluent in **Dutch and English**:

- You have a strong **customer-focused **mindset and love finding creative and practical ideas for the **best customer experience**:

- You can count on excellent verbal & writing **communication** skills
- You are able to turn data and insights into relevant actions thanks to your **analytical mindset**:

- Your **entrepreneurial and curious **mind leads you to constantly explore opportunities and innovate

**Why Bingoal?**
- A **family** business with **human values** at heart
- A **dynamic & ambitious** environment
- A culture of **continuous development & growth**:

- An attractive & competitive **remuneration **package based on your skills and seniority

**Job Types**: Full-time, Permanent contract

**Salary**: From €1.00 per month

**Benefits**:

- Food allowance
- Life insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- 1020 Brussel: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Marketing: 2 years (required)

**Language**:

- Dutch (required)
- English (required)

Work Location: Hybrid remote in 1020 Brussel


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