Retail Performance Co-ordinator

il y a 2 semaines


Brussels, Belgique Louis Vuitton Temps plein

**Poste**:
Louis Vuitton Benelux & Nordics has an opportunity for a Retail Performance Co-Ordinator to join the Head Office, overseeing a 7-country network with large geographical spread. The key objective of the role is to enhance Client Experience thanks to a daily support to our 11 stores on various Retail topics.

Key duties and responsibilities (this list is not exhaustive)
- To support the smooth and efficient operations for our retail teams
- Improve in-store services
- Enhance Client Experience

Activities
- Be a key point of contact for omnichannel POS system (training, upgrades coordination, challenges solver)
- Analyze the Client Experience Benchmark and build action plans with stores and learning teams
- Partner with the store management & HO teams to analyze the business performance
- Lead the Care Service community
- Help store management teams to optimize staffing resources (planning tools, match to traffic)
- Support our stores for in-store services
- Centralize and share communication to our stores via the weekly internal newsletter
- Coordinate various other topics linked to in-store operations and services

**Profil**:

- Substantial retail in-store Management experience
- Analytical and open minded
- Previous experience in Retail Performance is an advantage
- Client and Service oriented
- Eligibility to work in Belgium
- Excellent interpersonal skills and strong team player
- Strong command of English; knowledge of a local language is an advantage

RÉFÉRENCE : LVM15219



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