Claims Officer
Il y a 6 mois
AXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services.
As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this innovation ecosystem.
The combination of both missions positions AXA Partners today as a key pillar of AXA’s Payer-to-Partner strategy.
With the support of operating units established in 39 countries, our more than 9,000 employees are at the service of our customers anywhere, anytime.
**DIMENSIONS OF ROLE**
On behalf of third parties, the OPS Claims Handler optimizes customer experience by providing full claims handling (complete claims management) until the work is completed or the customer is compensated. He/she works in close collaboration with all stakeholders making sure that all parties are actively involved until the claim is settled.
**KEY RESPONSIBILITIES**
Claims Management:
- Handle situation's diagnosis and analysis to qualify the type of damage/claim
- Open a file to register the client's supporting documents allowing the claim to be reviewed
- Analyze each aspect of customer's situation, in relation to brokers and experts, by comparing them with the policy wording
- In the context of medical files, execute all necessary tasks with varied stakeholders in order to obtain the medical decisions
- Make a decision to accept or reject a claim and determine the cost to be covered according to Terms &Conditions
- Activate the indemnity payment or initiate the repair in kind, according to company policy and the customer choice
- Motivate the decision taken to the insured
- If the customer wishes to be compensated, assess precisely the amount of compensation to be paid to the customer
- Perform administrative file follow-up and claim's financial follow-up
- Inform third parties about the claim management progress
- Performs all initiatives necessary to obtain the medical decision (share documents, follow up ) in order to settle the claim and stick to the decision of the medical staff
- Give support to other teams with the handling of scheduled tasks (providers’ follow up, MRH agendas, incoming calls,)
Guarantee an optimal relationship with the client:
- Ensure the examination, response, and follow-up of any complaints in collaboration with the Customer Care department
- Proactively request additional information from the policyholder or broker, if necessary, in order to release incomplete files
- Coordinate the exchange of information with all parties concerned (internal and external)
- Ask management’s validation for files that are beyond their competence
LI-BE
**Your Profile** SKILLS AND EXPERIENCE**
Behavioural skills
- Customer centricity
- Listening & communicating
- Decision & execution
- Influence & conciliation
- Empathy
Technical skills
- Customer needs analysis
- Specialized claims
- Case management
- Negotiation
- Third party management
LI-BE
**About AXA**
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
**What We Offer**
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
-
Claims Control Officer
Il y a 6 mois
Brussels, Belgique Europ Assistance Belgium Temps plein**Société**: Êtes-vous prêt à rejoindre une équipe dynamique au sein d'une entreprise renommée pour son expertise en assistance technique et médicale, en assurance habitation et en assistance voyage depuis plus de 50 ans ? Europ Assistance vous offre une** opportunité passionnante en tant que Claims Control Officer** ! Le département des sinistres...
-
Claims Officer
Il y a 6 mois
Brussels, Belgique Vivaldis Interim Temps plein**Functie**: Ben jij een gepassioneerde dossierbeheerder met oog voor detail en een liefde voor de dynamiek van de verzekeringssector? Vivaldis Finance zoekt een **Claims Officer - Dossierbeheerder **voor een verzekeringsmaatschappij in Brussel. - Voltijds, 36 uur per week - Locatie: Brussel Jouw takenpakket omvat: - Optimaliseren van klantbeleving door...
-
Claims Officer
Il y a 2 mois
Brussels, Belgique Credendo Temps plein**Your position**: - You will report to a Claims Coordinator and you will be part of the Claims department. - You will ensure the management and analysis of litigation files froM/For our clients. - You will investigate the problem, draw the necessary conclusions and formulate proposals for a solution. - You will constantly keep in touch and negotiate with...
-
Reinsurance Claims Operations Officer
Il y a 6 mois
Brussels, Belgique Robert Half Belgium Temps plein**Robert Half Talent Solutions** is currently looking for a **Reinsurance Claims Operations Officer** for a permanent position based in Brussels. **Robert Half Talent Solutions** is currently looking for a **Reinsurance Claims Operations Officer** for a permanent position based in Brussels. Our client is a fast growing company active in the **insurance...
-
Claims Control Officer
Il y a 6 mois
Brussels, Belgique Europ Assistance Belgium Temps plein**Onderneming**: Sluit je aan bij Europ Assistance, een pionier in de hulpverleningssector gedurende meer dan 50 jaar. We zijn bekend om onze technische en medische ondersteuning, expertise in woningverzekeringen en naadloze reisbijstand. De claims afdeling bij Europ Assistance is op zoek naar een enthousiaste **CLAIMS CONTROL OFFICER** om het team te...
-
Claims Officer
Il y a 6 mois
Brussels, Belgique AXA Partners Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
-
Claims Data Support Officer
Il y a 3 mois
Brussels, Belgique Credendo Temps plein**Your position**: As a Claims Data Support Officer, you will be expected to know how to combine working independently with good social skills. The variation between practical tasks (including file work, including for customers) and structuring tasks appeals to you. Your organisational skills are an asset. You are also good at prioritising. You already have...
-
Claims Officer Liège
Il y a 6 mois
Brussels, Belgique DELA Temps pleinNotre méthode de travail ? La manière DELA, largement plébiscitée. Nous sommes à l’écoute de nos clients et nos collègues depuis plus de 80 ans déjà. Nous sommes à leurs côtés et les épaulons avec bienveillance et professionnalisme. Nous vous cherchons, en tant que Claims Officer. Votre fonction: En tant que Claims Officer, vous réalisez...
-
Claims Data Support Officer
il y a 2 semaines
Brussels, Belgique Credendo Temps pleinCredendo est un groupe d’assurance-crédit européen de premier plan employant 563 professionnels aux quatre coins du monde. Actifs dans quatorze pays européens, nous travaillons pour des clients locaux comme internationaux. Même si nous enregistrons une croissance rapide, nous nous efforçons de préserver l’âme d’une entreprise de taille humaine...
-
Claims Officer Domestic
Il y a 6 mois
Brussels, Belgique AXA Partners Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
-
Claims Handler
Il y a 6 mois
Brussels, Belgique WK Experts Temps plein**Claims handler** We are looking for a claims handler for one of our clients in the insurance sector : a prestegious broker’s office located in Brussels with good access to public transport routes. **Your responsabilities as a claims handler** a claims handler, you will be in charge of: - Receiving and reviewing information related to new claims...
-
Claims Administrator
Il y a 3 mois
Brussels, Belgique Hiscox Temps pleinJob Type: Permanent Build a brilliant future with Hiscox As an international specialist insurer HISCOX (since 1901) is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always...
-
Claims Assistant
Il y a 6 mois
Brussels, Belgique HAYS Temps pleinBrussel | Claims Assistant | Internationaal verzekeringsbedrijf | NL + EN | Homeworking | 1101389 **Claims Assistant** **Je nieuwe functie** Voor onze internationale klant in** Sint-Pieters-Woluwe **is Hays op zoek naar een Claims Assistant. Als Claims Assistant, ondersteun je de claims handlers en sta je in voor de administratie die hier bij komt kijken....
-
Claims Data Support Officer
il y a 4 semaines
Brussels, Belgique Credendo Temps pleinCredendo is een toonaangevende Europese kredietverzekeringsmaatschappij, gedreven door een multinationaal team van 563 professionals. We zijn actief in veertien Europese landen en staan klaar voor lokale en internationale klanten van over de hele wereld. We zijn in volle groei maar streven ernaar het menselijke aspect te behouden in de manier waarop we met...
-
Reinsurance Claims Operations Officer
Il y a 6 mois
Brussels, Belgique Emerald Group Temps pleinThe Operations & Projects team is dedicated to overseeing all day-to-day operational aspects of reinsurance, ensuring accurate technical and financial record keeping for both internal and external reinsurance agreements, with a focus on delivering exceptional claims service and maintaining strong client relationships. **Ref: 27451**: - ** Location**:...
-
Claims Control Officer
Il y a 6 mois
Brussels, Belgique Synergie Temps plein**Wat zal je job inhouden?**: **Hoe zal jouw takenpakket eruit zien?** Verantwoordelijkheden van een claims control officer: - Je staat in voor verwerking en terugbetaling van facturen in complexere (medische) dossiers - Je volgt de rappels en geschillen nauw op - Je voert tweedelijns controles uit en staat in voor een heldere rapportering - Je bent mee...
-
Claims Officer
Il y a 4 mois
Brussels, Belgique Axis Temps plein**Description** - Le Claims Officer est responsable de la gestion correcte, harmonieuse et professionnelle des dossiers de sinistres qui lui sont confiés au sein du cabinet de courtage Private & Commercial Lines. des dossiers de sinistres qui lui sont confiés dans le cadre du courtage Private & Commercial Lines ; - Une bonne et harmonieuse collaboration...
-
Claims Technician
Il y a 6 mois
Brussels, Belgique Idex Temps pleinOur client based in Brussels is looking for a Claims Technician to join a well established insurance organisation. The main purpose of the role is to deal with the claims administration and handle the first notification of loss for claims associated with sporting accidents. You will deal with claims in a timely and professional manner and provide...
-
Insurance Claims Officer
Il y a 5 mois
Brussels, Belgique Start People Brussels GT Temps pleinDescriptionAls Insurance Claims Officer maak je deel uit van de Insurance-afdeling en werk je nauw samen met de partners en klanten.Je bent verantwoordelijk voor een groot aantal taken en rapporteert aan de Insurance Supervisor :Je analyseert en behandelt schadeaangiftes samen met je collega's (gemiddeld 15 aangiftes per dag).Je bent verantwoordelijk...
-
Claims Data Support Officer
Il y a 2 mois
Brussels, Belgique Credendo Temps pleinCredendo est un groupe d’assurance-crédit européen de premier plan employant 563 professionnels aux quatre coins du monde. Actifs dans quatorze pays européens, nous travaillons pour des clients locaux comme internationaux. Même si nous enregistrons une croissance rapide, nous nous efforçons de préserver l’âme d’une entreprise de taille humaine...
