Ioim Head of IT Operations

il y a 3 jours


Anderlecht, Belgique Fujitsu Temps plein

**Role Purpose**

The role holder is accountable for technical service deliverables and operational facilities for many or large, complex high value accounts. The role holder will provide leadership to senior managers and professionals to define strategy, identify and adopt best technical practices to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. Has full budget and people management responsibility for their area.

**Key Accountabilities**
- Leads, motivates & develops their team, directly or indirectly to build business capability. Provides direction & constant improvement to quality
- Manages their operation in order to deliver contracted service commitments & continual service improvements.
- Actively owns service risks, controls service costs & improves productivity for customers and Fujitsu in order to increase profitability and continually improve cost effectiveness
- Proactively leads internal and external suppliers in a service partnership as ‘one service team’ to customers.
- Establishes quality working relationships with customers, suppliers, other Fujitsu departments in order to ensure quality and timely fulfilment of services delivered
- Actively promotes Continuous Improvement
- Establishes and oversees management reporting, reviews and change control processes, manages their operational area within budgetary constraints

LI-DNI

**Key Performance Indicators**
- Operation/Service availability, continuity, security & capacity meet agreed Service Level Agreement (SLAs)
- Delivering to cost budget, managing P&L
- Driving efficiency
- Customer satisfaction and action plan
- Regular review of all service issues and exceptions
- Performance Management
- Ensures Business Continuity plans are in place
- Acts with integrity in everything they do

LI-DNI



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