Account Director
Il y a 7 mois
JLL supports the Whole You, personally and professionally.
We are looking for a Regional Account Director to lead our newly awarded UK Government Foreign Commonwealth and Development Office account across Europe.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
**Location**: Easy access to Brussels
Role Purpose
An exciting opportunity has arisen for a customer focused Regional Account Director to join JLL’s Work Dynamics business. The successful Regional Account Director will be accountable for JLL’s overall contractual facilities management performance across the FCDO Europe account. The role will report into a Group Account Executive for Public Sector
What this job involves
Delivery of total facilities services to the contract requirements
Leading a highly experienced team to deliver exceptional customer experience across the region
Implementation and governance of effective cost and quality controls
Ensure that other SME’s involved with the Account work in full compliance with local company and labour laws, as well as Jones Lang LaSalle global policies and procedures and within the structure detailed for the account.
Drive a culture of Safety and Compliance ensuring limited downtime of services
Achieve a high level of Client engagement working closely with the client and customers to address service issues promptly
Create an environment built on collaboration and trust with your team, clients and customers
Provide clear directions, goals and objectives for the account with regular reviews of progress
Reward hard work and positive results
Understand and articulate the clients goals and objectives dovetailing the account goals for mutual benefits
Able to demonstrate a proven track record in delivering total facilities management solutions; handling complex account structures, running multiple operational FM teams, across multiple locations and countries.
Experienced in navigating International Matrix business environments (within EMEA region, or globally)
Experienced in handling client and/or firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Experienced in balancing the interests of the client with those of the firm
Able to translate client needs into existing or new business growth
Able to recognise when to consult the client, versus being the client’s advocate, ally, critic or defender of own service delivery team if needed
Experienced in managing an Account P&L
Able to understand key technical processes and impact on delivery of services
Able to demonstrate true leadership skills with the acumen to manage performance of the delivery team
Experienced in management reporting
Able to demonstrate strong presentation, interaction and communication skills
Able to drive account delivery optimization and continuous improvement/transformation
Confident with team/client and uses emotional intelligence in dealing with team/clients
Able to bring clarity, perspective, and oversight to account teams
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of
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