Clinical Application Specialist Belux
il y a 4 semaines
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress and act for Customers’ satisfaction as the global leader in Eye Care. Here, you’ll be recognized for your commitment and contributions and see your career moving forward. Together, we go above and beyond to make an impact in the lives of our Customers and their Patients. We foster an inclusive culture and we look for diverse, talented people to join Alcon.
We have an exciting opportunity for the Clinical Application Specialist position within ALCON Benelux, based in Mechelen.
In this position, you will play a crucial role in our company's success by training our clients on how to work with our Surgical products.
THE MAIN TASKS OF THIS ROLE ARE:
- Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
- Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
- Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
- Refer inquiries related to unapproved uses of technologies.
- Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate.
- Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.
- Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
- Provide constant feedback to R&D via approved communication plan on clinical performance of products.
- Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
- Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.
- Assist with convention demonstrations as deemed appropriate by management per SOPs.
- Achieve clinical certifications to meet requirements and scope of responsibilities.
WHAT YOU’LL BRING TO ALCON:
- Fluency in Dutch, French and English
- Master degree or Bachelor degree with relevant experience.
- 2 years of relevant experience (Medical Devices experience is a plus but not a deal breaker - we value enthusiasm and drive above all)
- Strong People/stakeholder Management skills
- Excellent organizational and communication abilities.
- Proactive mindset
- Flexible and willing to travel in Belgium and Luxembourg
How can you thrive at Alcon?
- Manage your own workload and schedule while working within the given framework & guidance
- Collaborate with teammates to share best practices and learnings as work evolves
- See your career like never before with focused growth and development opportunities
Alcon Careers
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