Learning Operations Specialist

il y a 2 semaines

Anderlecht, Belgique UCB S.A. Temps plein

**Make your mark for patients**

We are looking for a **Learning Operations Specialist** who is **agile, detailed-oriented and an excellent communicator **to join our **Learning Operations Team **team, based in our **headquarter** in **Brussels**, **Belgium**.

**About the role**

The Learning Operations Specialist will be responsible for the implementation of operational processes related to UCB’s learning programs and services. This role focuses on providing excellent customer service to our employees, while finding ways to optimize the way these services are delivered.

**Who you’ll work with**

You will join an international environment giving you the opportunity to work with stakeholders with different backgrounds and experiences. You will evolve in a department with a strong team spirit where you can count on each other and work in a supportive atmosphere. In this context, you will also be given the opportunity to constantly learn and embrace changes to improve the service offered.

**What you’ll do**

The Learning Operations Specialist is responsible for the day-to-day operations of UCB’s learning programs and services, including:

- responding to requests and queries
- managing vendors and stakeholders
- ensuring tracking / measurement of learning programs
- documentation of information required for finance, reimbursement of subsidies, and cross-charging.

Other responsibilities may include:

- scheduling virtual and face to face trainings
- sending invites
- recording of live training sessions
- program communications
- technical support of virtual session

This role may also play a role in operating the coaching program, such as matching of coaches to coachees and supporting the coaching community. This role also serves as a global operations point of contact (POC), responsible for developing and maintaining relationships with learning professionals, finding synergies, promoting global solutions, and sharing best practices.

**Interested? For this role we’re looking for the following education, experience and skills**
- Minimum 5 years experience in a professional business environment, preferably in a training coordination role
- Fluency in English and French, German proficiency a plus
- Process improvement experience is an asset

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you

**About us**
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

**Why work for us?**
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

**Learn more** about sustainability at UCB and how it is integrated into our business approach.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.

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