Coordinator 3rd Line Engineering
il y a 3 semaines
Het team End User Systems van onze afdeling Operations is opgesplitst in 2 subteams: Engineering en Device Platform Management. Voor elk van deze subteams zoeken we een coördinator die zal fungeren als SPOC binnen zijn/haar vakgebied en die zal waken over de operationele continuïteit.
Je voornaamste taken en verantwoordelijkheden zijn:
- Duidelijk en tijdig beantwoorden van vragen van afnemers van de service binnen jouw vakgebied
- Voorzien van de nodige rapportering m.b.t de belangrijkste KPI's van het team
- In samenwerking met collega's verbeteringsvoorstellen formuleren en uitwerken om de kwaliteit van de dienstverlening te verhogen
- Plannen en organiseren van de activiteiten binnen het team:
- Dagelijks aansturen en opvolgen van de werkzaamheden binnen het team in opdracht van de teamlead
- Toezicht houden op de werkverdeling binnen het team en/of het activiteitendomein
- Bewaken van de continuïteit van de dienstverlening binnen het team
- Een kwalitatieve controle uitvoeren op het werk dat door de medewerkers / voor de activiteit wordt afgeleverd
- Zelf nog operationeel meewerken binnen het team
- Opstellen en up-to-date houden van documentatie en procedures
- Bachelordiploma of gelijkwaardig door ervaring
- Minstens 5 jaar ervaring binnen een operationele omgeving, waarvan bij voorkeur reeds een eerste ervaring met de coördinatie en delegatie van taken en activiteiten
- Brede IT-kennis met kennis van:
- Infrastructuur Stack (OS, imaging, deployment, scripting (powershell) & management toolset) op basis van Windows, MacOS, Linux, Android, IOS
- Active Directory (begrijpen/opzetten/onderhouden van domains, trees, forests, trusts, groups, users, OU’s, sites, ), LDAP, GPO
- Patching Management (Op basis van SCCM)
- Anti-virus Management (Op basis van Windows Defender)
- Officetools (Office 365) inclusief collaboration tools (Exchange/Outlook, Teams, OneDrive, Sharepoint)
- Mobile device management (MDM/Intune/Knox)
- Network: Basiskennis TCP/IP, routing, VLAN, DNS, DHCP
- Asset mangement op basis van ITIL methodologie en ServiceNow
- Kennis van de ITIL-methodologie
- Analytische geest, nauwkeurig en planmatig ingesteld
- Goede kennis Nederlands, Frans en Engels
**Ons aanbod**
Binnen onze open bedrijfscultuur werk je achter de schermen mee aan de digitale transformatie van NMBS. Je hebt een job met maatschappelijke impact en ruimte voor eigen inbreng. Naast een goede work-life balans en een marktconforme verloning bestaat je pakket uit:
- Mogelijkheid tot 3 dagen telewerk per week + flexibel uurrooster
- 35 verlofdagen
- Bedrijfswagen + abonnement openbaar vervoer
- Bonus
- Hospitalisatieverzekering (inclusief tandzorg) voor het hele gezin, groeps
- en invaliditeitsverzekering (cafetariaplan), zonder eigen bijdrage
- Maaltijd
- en ecocheques
- Nettovergoedingen voor telewerk en carwash + internetbudget
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