Pharmaceutical Customer Relationship Coordinator
il y a 5 jours
Als FCRC ben je de spil tussen klant, operations, kwaliteit en sales. Je verzorgt een optimale dienstverlening aan je klanten.
Het hoofdkantoor is in Gent waar je minstens 1 dag per week zal samenkomen.
Je bent verantwoordelijk voor de regio's O-VL, Antwerpen en Brussel.
- Begeleiden van opstart (en afsluit) in samenwerking met de klant en apotheek.
- Beheren van klantenbezoekplanningen; aantal bezoeken per jaar in samenspraak met sales, evaluatie
- en opvolgmeetings.
- Instaan voor het medisch farmaceutisch overleg met klant en arts.
- Het evenwicht bewaken van de overeengekomen service tussen klant en operationele werk van de organisatie.
- Je buffert klantenklachten en volgt de aanpak van deze klachten mee op.
- Je verzorgt klantenopleidingen en neemt deel aan projecten van de klant.
- Je controleert en houdt de noodkoffer bij de klant 'up to date'.
- Organiseren van regelmatig overleg met de toeleverende apotheken en opvolgen van optimalisaties of verbeteringen.
- Je zal op regelmatige basis meedraaien in de lokale apotheken of operations om de werking van alle processen te kennen en op elkaar af te stemmen.
- Je denkt mee aan optimalisaties en neemt initiatief.
- Je rapporteert rechtstreeks aan de Pharmaceutical Customer Relationship Manager en maakt deel uit van een team van 4-5 personen met elk een eigen regio.
Uw profiel
- Diploma apotheker
- Communicatief ingesteld en een teamplayer (FR/ ENG is een plus)
- Vlot met MS Office en administratief nauwkeurig
- Je bent flexibel en stressbestendig op drukke dagen en bent graag op de baan
- Je kan mensen motiveren en aansturen op een enthousiaste manier
Ons aanbod
- Een gevarieerde en uitdagende job in een onderneming in volle expansie
- Een dynamisch werkklimaat dat u de ruimte biedt tot ontplooiing.
- Een marktconform salarispakket met extra-legale voordelen en bedrijfswagen.
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