Pharmaceutical Customer Relationship Coordinator

il y a 5 jours


Gent, Belgique Stegmann Temps plein

Als FCRC ben je de spil tussen klant, operations, kwaliteit en sales. Je verzorgt een optimale dienstverlening aan je klanten.

Het hoofdkantoor is in Gent waar je minstens 1 dag per week zal samenkomen.

Je bent verantwoordelijk voor de regio's O-VL, Antwerpen en Brussel.
- Begeleiden van opstart (en afsluit) in samenwerking met de klant en apotheek.
- Beheren van klantenbezoekplanningen; aantal bezoeken per jaar in samenspraak met sales, evaluatie
- en opvolgmeetings.
- Instaan voor het medisch farmaceutisch overleg met klant en arts.
- Het evenwicht bewaken van de overeengekomen service tussen klant en operationele werk van de organisatie.
- Je buffert klantenklachten en volgt de aanpak van deze klachten mee op.
- Je verzorgt klantenopleidingen en neemt deel aan projecten van de klant.
- Je controleert en houdt de noodkoffer bij de klant 'up to date'.
- Organiseren van regelmatig overleg met de toeleverende apotheken en opvolgen van optimalisaties of verbeteringen.
- Je zal op regelmatige basis meedraaien in de lokale apotheken of operations om de werking van alle processen te kennen en op elkaar af te stemmen.
- Je denkt mee aan optimalisaties en neemt initiatief.
- Je rapporteert rechtstreeks aan de Pharmaceutical Customer Relationship Manager en maakt deel uit van een team van 4-5 personen met elk een eigen regio.

Uw profiel
- Diploma apotheker
- Communicatief ingesteld en een teamplayer (FR/ ENG is een plus)
- Vlot met MS Office en administratief nauwkeurig
- Je bent flexibel en stressbestendig op drukke dagen en bent graag op de baan
- Je kan mensen motiveren en aansturen op een enthousiaste manier

Ons aanbod
- Een gevarieerde en uitdagende job in een onderneming in volle expansie
- Een dynamisch werkklimaat dat u de ruimte biedt tot ontplooiing.
- Een marktconform salarispakket met extra-legale voordelen en bedrijfswagen.



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