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Customer Service Representative
il y a 4 semaines
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” - Mike Roman, chief executive officer and chairman of the board at 3M_
The Impact You’ll Make in this Role
As a Customer Service Representative (M/F/x) Orthodontics in Diegem, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- _ P_roactively managing customer relationships and be the single point of contact of all enquiries, orders and complaints via telephone and other correspondence_
- _ Collaborating with all internal stakeholders to ensure customer queries are resolved in a timely manner_
- _ Providing service and support through utilising Salesforce & APlus to manage the end-to-end order flow, including order entry. Ensuring all transactions always meet the required compliance standards and defined Service Level Agreements._
- _ Promoting offers to customers contacting customer service in relation to additional products and/or services in order to increase the order value_
- _ Participating in all company initiatives, e.g. daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required_
Your Skills and Expertise
- _ Strong written and verbal communication_
- _ Knowledgeable & proactive Customer facing experience_
- _ Strong attention to detail and numerical accuracy for data entry_
- _ Organisational, collaboration & relationship building skills_
- _ Strong problem-solving skills, ownership and an ability to work as part of a team_
- _ Appropriate language skills in English and another European language_
Supporting Your Well-being
- Fair, performance-oriented and competitive payment is fundamental for 3M. To be attractive to the best talents, we regularly monitor the standards in the market. In addition, depending on the position and location, a wide range of social benefits is offered - including, for instance, additional payments such as vacation pay, a company pension and benefits under collective agreements and non-tariff agreements. A good work-life balance is the best basis for motivated employees, therefore flexibility has been part of our DNA since the beginning. We want your job suits best to your life situation - not the other way around Depending on the position and possibilities, we offer individual, flexible work models.
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