R01117148 External Customer Service Representative
il y a 3 semaines
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” - Mike Roman, chief executive officer and chairman of the board at 3M_
The Impact You’ll Make in this Role
As a Customer Service Representative (M/F/*) located in Diegem, serving 3M´s direct buying customers in EMEA, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures.
- Maintaining relationships with Premium Accounts by understanding, anticipating and identifying their product and especially service needs. The CSR visits - together with the 3M sales manager - the selected Premium Accounts.
- Self-preparing service performance reports and participates in customer meetings to identify / propose opportunities to improve 3M service, customer satisfaction, communication and efficiencies.
- Active collaboration with important internal Stakeholders (Sales, Marketing, Supply Chain).
Your Skills and Expertise
- Profound experience in similar customer service/customer facing function.
- Fluent in English, Dutch and French (written and spoken) to collaborate with 3M colleagues and to collaborate with EMEA customers.
- High level of service orientation and ability to structure the work by setting the right priorities.
- Interested and willing to constantly expand knowledge in modern IT and analysis tools (SAP, Salesforce, bCom, Reporting).
- Strong team player and joy in remote collaboration.
- Premium service mind set towards Premium Accounts
Additional qualifications that could help you succeed even further in this role include:
- Project management and communication skills
- Prioritization
- Well organized and independent at dealing with moderately complex issues
- Italian language is a further plus
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.
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