Customer Services Representative
il y a 3 semaines
Company profile
Stryker is one of the world's leading medical technology companies and we
us together with our customers in order to improve healthcare. At Stryker you get the chance to create a
make a difference. You will be able to develop both personally and professionally. Stryker offers
a wide range of possibilities adapted to your own unique needs. We strive for a culture
where inclusivity and diversity are guaranteed. Within Stryker you can gain a wide range of experiences
both within your own department and interdepartmentally, allowing you to have your own career in the long term
path can map out.
Position
The Senior Customer Service Representative already has experience and knowledge of various aspects of this
role. With the experience gained, the Senior Customer Service Representative is able to answer questions
answer and escalate when necessary.
Core activities & responsibilities
- Processing orders and credits
- Arranging returns and handling delivery receipts and price requests
- Proactively communicate with internal & external customers
- Investigating and resolving invoice disputes
- Efficient and effective communication to customers and other stakeholders
- Demonstrate knowledge in at least one or more complex areas/processes
- Prioritize ownership of specific responsibilities such as key accounts, complex orders
of tasks within these areas
- Taking responsibility for complex questions
- Investigating and resolving invoice disputes and contests
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