Customer Service Representative
il y a 3 semaines
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.
- “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” - Mike Roman, chief executive officer and chairman of the board at 3M_
The Impact You’ll Make in this Role
As a Customer Service Representative located in Diegem, serving 3M’s direct buying customers in the Central Europe Region (BNL + DACH), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
- _ Handling customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures._
- _ Maintaining relationships with Premium Accounts by understanding, anticipating and identifying their product and especially service needs. The CSR visits - together with the 3M sales manager - the selected Premium Accounts._
- _ Self-preparing service performance reports and participates in customer meetings to identify / propose opportunities to improve 3M service, customer satisfaction, communication and _efficiencies._
- _ Reviewing purchase order requirements to ensure compliance with 3M terms and conditions._
- _ Conducting service process analysis and drives cycle time and OTIF improvements._
- _ The CSR liaises with 3M Sales Support in regard of RFQ._
- _ Coordinates the management of Product Quality Complaints (liaise with Customer Issue Resolution Representative)._
Your Skills and Expertise
- _ Bachelor degree or equivalent_
- _ Team player, persistent and results oriented, Good communication skills_
- _ Language skills: Dutch, German, English, French_
- _ Strong skills of SAP (ERP system), Salesforce (CRM system), 3M Partner Portal, Excel, PPT._
- _ Commercial flair on the phone and in face to face meetings with Key Accounts,_
- _ Strong collaboration with 3M Customer Issue Resolution Representatives and business colleagues_
- _ Premium service mind set towards Premium Accounts_
- _ proactive service and communication_
- _ analysing and creating of moderately complex performance scorecards_
Additional qualifications that could help you succeed even further in this role include
- _ Well organized and independent at dealing with moderately complex issues_
- _ Eager and capable at improving service and logistics processes_
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.
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