Customer Care Representative
il y a 1 semaine
**Customer Care Representative**:
- Remote Eligible: Hybrid- Onsite Location(s): Diegem, BE**Additional Locations**: Belgium-Diegem
**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.
This position will be responsible for providing Customer Care and Logistics support for a radioactive medical device and associated software for EMEA & APAC regions.
For this role we are looking for a 3-lingual colleague - Spanish, French, English
- Any additional language could be a plus, especially any main European language.
**ForKey Responsibilities**
- Assures that all activities are performed according to the applicable procedures.
- Assures that all activities related to Customers are in line with local legislation and BSC corporate SOP’s.
- Assist internal and external customers with any request
- Assist the product service providers with any request
- Order management e.g. order entry, data validation, logistics follow-up, etc
- Organization and monitoring of deliveries
- Preparation of shipping documentation
- Organization of waste disposals
- Follow up on invoicing requirements such as billing blocks, credit and debit notes
- Set up of new customers in order entry systems, with the contracted manufacturer, carriers etc
- Maintenance of customers data in all systems and with all parties involved
- Monitor customer license limits and the validities
- Complaint entry and product return organization
- Support the reporting to Nuclear Control Authorities
- Coordinate Software installations with customers and licensor
- Revision and submission of supplier invoices
- Support finance team with VAT reporting and credit collection
- Support the line manager on any department request, projects and objectives
- Support the supply chain team on production requirements
- Participate to the “on call” 24/7 rotation when applicable
**Quality System Requirements**
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
**Management Requirements**
**Job Scope and Leveling Guidelin**
**Knowledge**
**Mandatory**: Multi-language skills required: English and at least two of the following languages: focus on Spanish and French, or German, Dutch, Italian
Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
**Cognitive Skills**
Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.
**Supervision Received**
Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
**Consequence of Errors**
Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
**Contacts**
Contacts are typically with individuals within own department and with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
**Requisition ID**:554482
**Job Segment**:Logistics, Supply Chain, Medical Device, Customer Service Representative, Customer Service, Operations, Healthcare
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