Crew & Dispatch Manager

**Key areas of responsibility**:
**Management**:

- Roster staff for Eurostar trains and lounges (and any other activity which Momentum may be contracted to undertake) to best meet the operational needs of the business.
- Management of rostering of the crewing and disptach assistants.
- Manage the daily functioning of the crewing and dispatch department in accordance with the budget.
- Report to the Terminal/Operation Manager, Line Manager of MSL and Finance Department.
- Improve and impliment new standards and procedures in accordance with the MSL needs.
- Build working relationships with his/her team and the staff in general.
- Support, assist, develop and coach his/her team.
- Conduct all appraisals and PRP with the team.
- Organise trainings for new procedures and new staff. Book meeting rooms.
- Organise annual medical visits taking into the account the worker’s rosters.
- Respond to requests for information from unions and represent the department at union meetings.
- Treat people equally without favouritism.
- Set objectives and assess the departmental team on a regular basis.
- Define recruitment needs in department in conjunction with Terminal/Operation Manager, Line Manager of MSL and Human Resources.

**Finance & administration**:

- Ensure rostering system is an accurate reflection of activity worked and payroll reports are timely and accurate.
- Review of stock inventories : oyster cards, floats, till rolls, etc
- Analysis of crewing levels and continued management and review of same.
- Checking and authorisation of all invoices.
- Provide statistics.
- Ensure Finance department receive all monthly information by deadlines

**Other specifications**:

- IT skills (MS Word, MS Excel, MS Access, MS Power Point).
- Fluent in English, French and Dutch.
- Knowledge or fast learning of digital program (Kernel, Ipad, iService, BOX, Smartsheet).
- Ability to maintain self-control, patience and determination.
- Extremely organized and respectful to deadlines.
- Flexibility to work from Monday to Sunday at any shift.
- Show empathy, integrity and
- The position is an office based role. Occassional homeworking may be allowed only by agreement with the terminal/operation manager or the line manager.
- May travel on regular bases to other terminal with overnight stays.

Work Location: In person