Service Delivery Manager
il y a 3 heures
Credendo is a leading European Credit insurance company, fueled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to bottom. Job description At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are responsible for the end-to-end management of the SAP applications and associated services. You ensure that the applications function high-performance, securely and in accordance with the business objectives, in close collaboration with internal teams and external partners. - You will be part of the SIAM team and work closely with the CCOE manager, the business process owners and project teams. - You are the central point of contact for all SAP-related services (ECC, S/4HANA, BW, PI/PO, Fiori, etc.) and monitor compliance with SLAs and KPIs. - You coordinate incident, problem and change management for the SAP landscape. - You manage contracts and performance of external suppliers and follow up on projects and upgrades. - You will ensure continuous service improvement and contribute to roadmap initiatives such as migration to S/4HANA and integration with cloud solutions. - You will work with security and compliance teams to ensure that SAP complies with internal and external standards (DORA, ISO 20000, ISO 27001). - You regularly report on performance, risks and improvement actions to management. Profile - You have a bachelor's degree (or higher) in ICT or a related field and at least 5 years of experience in service delivery or application management. - You have demonstrable knowledge of SAP modules and architecture (ECC, S/4HANA, BW, PI/PO, Fiori). - Experience with ITIL processes (incident, problem, change and release management) is a must; ITIL certification is an asset. - You have experience with supplier management and following up on SLAs/KPIs. - You have strong communication skills and can interact with both technical teams and business stakeholders . - You express yourself fluently in English and Dutch or French, both orally and in writing. - Knowledge of Hindi and Spanish is an asset for cooperation with international partners. - You have an analytical mind and are result-oriented. - You take responsibility and think proactively about optimizations and automation. - Knowledge of security and compliance requirements (ISO 20000, ISO 27001, DORA) is a plus. - Experience with SAP platforms in Microsoft Azure environments is a big asset. - Experience in a financial or banking environment is a plus. Offer - An interesting permanent position in a stable, multilingual and international environment. - Continuous learning opportunities to develop your talents. - An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.). - A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance. - A role in a company where the following values are key: respect, customer intimacy and reliability.
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Service Delivery Manager
il y a 23 heures
Brussels, Belgique Equans Temps pleinDescription de l'emploi: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies, tools, techniques, or practices to support and promote the use of ERP systems to...
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IT Service Delivery Manager
il y a 23 heures
Brussels, Belgique Avanade Temps pleinWe have an interesting opportunity for a Service Delivery Manager with IT/Infrastructure knowledge to join our Delivery Team. As Service Delivery Manager, you’ll lead and manage the delivery of multiple projects in your client portfolio. Your technical and service delivery experience make you a trusted partner for our clients. You are aware of everything...
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SAP Service Delivery Manager
il y a 23 heures
Brussels, Belgique Capgemini Temps pleinAbout Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...
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Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Seidor Temps pleinWe are on the lookout for a** Service Delivery Manager**to join our team for working with European Institutions based in**Brussels**.** **Get to know us - SEIDOR** At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and...
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Infrastructure Service Delivery Manager
il y a 23 heures
Brussels, Belgique Talencia Consulting Temps pleinTalencia recherche pour l'un de sesclients un Infrastructure Service Delivery Manager. **Location**: Brussels **Start Date**: Asap **Duration**: 6 months + extension **Language**: French and Dutch + English **Homeworking**: 3 days per week **Mission**: En tant qu'Infrastructure Service Delivery Manager, vous êtes responsable de la haute qualité des...
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Service Delivery Manager
il y a 5 heures
Brussels, Belgique Credendo Temps pleinCredendo is a leading European Credit insurance company, fueled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to...
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Service Delivery Manager
il y a 23 heures
Brussels, Belgique Capgemini Temps pleinAbout Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...
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Service Delivery Manager
il y a 5 heures
Brussels, Belgique Credendo Temps pleinCredendo is een toonaangevende Europese kredietverzekeringsmaatschappij, gedreven door een multinationaal team van 563 professionals. We zijn actief in twaalf Europese landen en staan klaar voor lokale en internationale klanten van over de hele wereld. We zijn in volle groei maar streven ernaar het menselijke aspect te behouden in de manier waarop we met...
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Infrastructure Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Federale Temps pleinFederale Verzekering is niet zomaar een verzekeringsonderneming. Al meer dan 100 jaar kiezen we voor de menselijke aanpak, en dat voel je, ook als werknemer. Zo beheren al onze collega’s hun dossiers van A tot Z. Op die manier krijgt iedereen de kans om een brede vakkennis op te doen. En zoals we dicht bij onze klanten staan, werken we ook nauw samen met...
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Project Manager
il y a 2 semaines
Brussels, Belgique Odyssee Field Service Temps plein**WHO is Odyssee Field Service** We are a fast growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly became a premium cloud based field service management solution. Our software platform is a 360° field service management solution that offers companies one central hub where they can create, plan,...
