Field ICT Mobile Implementation Officer

CONTEXT





Within MSF OCB (Operations Center Brussels), the ICT unit provides services to the Countries of operations teams (about 6000 users) in about 40 countries around the world and to +/- 500 users at the head office in Brussels.


The ICT OCB unit is a field-centric and people-inspired team. Our vision is to give MSF the digital means to improve its humanitarian and medical impact. We aim to deliver and maintain a suitable, reliable and secure digital ecosystem that meets MSF's operational and organizational needs. This ecosystem enables new, more efficient ways of working, enhances cross-functional collaboration between functional departments, and fosters exploration and innovation.








MSF's OCB projects worldwide require a robust ICT ecosystem to operate effectively and efficiently. The Field ICT team ensures that MSF OCB has a strong ICT ecosystem in its projects, supporting ongoing digital transformation processes.


Typical ICT solutions in the field are a balanced mix of technology, human capital, and pragmatism. The Field ICT team analyses, prototypes, implements, and supports these solutions.








As Field ICT MIO, you have an in-depth understanding of the ICT ecosystem in the countries of operations and projects and provide hands-on technical support and knowledge sharing. You liaise with Field ICT Support Specialists and with the "Infrastructure and DevOps" teams for 3rd line support and external vendors to ensure that any incidents or issues are properly resolved. You will be specifically dedicated to the roll-out of our new "Endpoints Management solution" across all of MSF OCB's projects.








MAIN RESPONSIBILITIES






Develop and maintain effective collaboration with ICT Officers and Logs in the field, members of the Front Office and Back Office of the logistics department, as well as with other relevant stakeholders





Develop a technical mentoring relationship with ICT Officers





Participate in the deployment and maintenance of MSF and third-party applications, as well as the deployment and configuration of terminals (PC, smartphone, etc.)





Prepare and deliver ICT trainings to ICT Officers and Logs





Support the preparation and maintenance of technical documentation, guidelines and supporting documents. Make sure they are communicated them through the appropriate channels





Respond to user requests and help them troubleshoot any hardware or software issues





Provide, if need be, adequate support when recruiting ICT related people





Assess in the field the possibilities and benefits of intersectional collaboration in ICT





Assign support tickets to relevant members of the ICT unit





Manage incidents, problems, and user requests within the scope of your competences and assignments





Escalate complex issues to 3rd level support and track their resolution





Maintain logging of all detected software or hardware issues, and their resolution in your assignments





Proactively analyze support logs and propose improvements





Participate in defining and updating the ICT ecosystem and ensure that everything is properly implemented and documented





Participate in and promote configuration management for ICT devices





Prepare and execute project visits





Propose new technologies and solutions based on findings in the projects







REQUIRMENTS





Education & Experience









Bachelor's degree in computer science, Information Systems Management, or equivalent work experience





Minimum 3 years of experience in providing IT and support services





Experience in project management is an asset





Experience with NGOs in similar contexts and/or MSF experience is a strong asset







Competencies





Hard skills:






Strong knowledge of troubleshooting and administration of Microsoft operating systems





Knowledge of Fortinet, LDAP, Synology, NixOS





Knowledge of GLPI and Intune is a strong asset





Knowledge of communication technologies: cellular, VSAT, ADSL, WiMAX, fiber optics, HF/VHF





Good understanding of PC hardware installation and configuration





Experience using and configuring processes in an IT service management tool





Hands-on experience with various operating systems and devices (OS X, Android, iOS, etc.) will be an asset





Hands-on experience in network administration, security technologies and architectures: firewall, internet proxy, load balancing, VPN solutions, application security will be an asset





Knowledge of PowerShell scripting language will be an asset





Knowledge of virtualization technology will be an asset







Soft skills:






Ability to understand the needs and constraints of MSF operations





Ability to adapt to changing circumstances, contexts, tasks, responsibilities and people





Good communication skills





Good analytical and problem-solving skills





Ability to engage, develop and maintain mutually beneficial professional relationships with users and various stakeholders





Cross-cultural awareness





Results, quality and services oriented





Ability to work under pressure and manage multiple priorities







Languages






Proficient level in English, both oral and written is mandatory





Good knowledge of French is a strong asset





Other commonly used MSF operational languages (Spanish, Arabic, Portuguese) are an asset










CONDITIONS






Expected starting date: February-March 2025





Location: Brussels (Belgium)*¹ or homebased *²




*¹ Due to administrative constraints, given the duration of the contract, candidates might already need to have the permanent right and/or a valid work permit





*² The contractual conditions will be established based on the country of residence, on administrative / legal constraints and in respect of MSF function grids and salary policies






Mobility: up to 70% in MSF projects





Contract type: Fixed-term contract - Full-time





Contract duration: 12 months





Salary according to MSF-OCB grid





Medical Insurance 100% covered as per international package - 45 paid leaves





Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment





Adhere to the MSF Behavioural Commitments







Deadline to apply: 5th of January 2025








How to apply?






Submit your application via the 'Apply here' button





You will be directed to the online application form for this position





It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload




Only shortlisted candidates will be contacted





MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.





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