Customer Success Expert

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Cowboy Temps plein

Who we are

In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments that are more mindful of us and the way we want to move and more sustainable for all its inhabitants.

We are a disrupter in the market with ambitious goals, winning Red-Dot awards in 2018, 2019, and 2021. We enhance the riding experience by unifying intelligent technology, delightful design, and meticulous customer service. Our mission is to become the most desirable micro-mobility company in Europe & US by 2025.

In May 2021, Cowboy launched its fourth model, introducing a new frame with a wireless phone charging feature. Our bikes, on-demand test rides, and repair services are available in more than 10 European countries and our bikes are available across the U.S.A. In January 2022, Cowboy raised $80 Million of funding from international investors led by HCVC and Siam Capital with continued support from previous investors Index and Tiger Global in the Series C round.

A Cowboy is someone with the courage, despite their fears, to follow their own intuition and to move their own way. Courage is the human emotion shared among our riders and with us as a brand.

About the role
Cowboy is about 'customer obsession', creating a seamless customer experience and being close to our riders from the moment of discovery to the moment where a problem arises and when we want to be close to solve it. Building a new way to move in your city we aim to create long-term partnerships with our customers that are built on trust and care.

The customer success team is on a mission to help customers move freely through the city and feeling happy about Cowboy, delivering top-notch support and working out creative solutions to our customers' problems, every single day. To achieve this goal, we're looking for a passionate Customer Success expert to make the difference between great and excellent.

What you'll be doing

  • Collaborating closely with several internal departments, with a significant focus on hardware, software, and quality
  • Addressing complex issues and conducting in-depth diagnostics
  • Managing escalated tickets to ensure customer issues are resolved efficiently
  • Providing valuable feedback to internal departments with the aim to enhance existing operational workflows
  • Serving as the customer's champion through excellent follow-up and gaining a deep understanding of the product's technical aspects

Requirements

We are looking for a entrepreneurial person who:

  • Is native German speaker and is fluent in English
  • Holds at least a Bachelor degree, ideally in Business & Economics or Engineering
  • Is able to work and thrive in a fast-paced environment
  • Has excellent communication skills (both written and verbal)
  • Is comfortable speaking to a wide range of people covering a wide range of situations
  • Is able to make a customer smile, even from behind a phone or computer
  • Combines strong empathy with a solution-minded, goal-oriented mindset and approach
  • Is a true team player. Taking ownership and taking care of your peers
  • Is comfortable working flexible hours: this role requires mandatory shift and weekend work. If you are unable to commit to this requirement, please do not apply.

Benefits

  • Competitive package with a clear and open salary structure
  • 30 days annual leave/ vacation days (exclusive of local bank holidays)
  • Your own Cowboy bike for the duration of your contract (and a nice discount for your family)
  • Opportunity to become one of the key employees of a fast-growing startup with open, respectful and fun company culture
  • Daily meal allowance
  • Having a real impact on the company's growth and evolution
  • Working with people who love what they do every day

Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.


  • Customer Success Expert

    il y a 5 jours


    Bruxelles, Région de Bruxelles, Belgique Cowboy Temps plein

    Who we areIn 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban...

  • Customer Success Engineer

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique Televic Temps plein

    We're looking for a curious Customer Success EngineerTelevic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).In order to boost our growth, we are on the lookout for a curious Customer Success Engineer to resolve technical...

  • Customer Success Manager

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique Prezly - PR Software Temps plein

    Important: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).At Prezly, "Customer Delight" isn't just a phrase – it's the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their satisfaction shapes...

  • Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Vendorvue BV Temps plein

    As a Customer Success Manager at Vendorvue, you'll be instrumental in enhancing the compliance experience for procurement teams. You'll build strong relationships with clients, understanding their unique needs and ensuring they get the most out of our platform.You'll tackle challenges in onboarding new customers, guiding them through our features, and...

  • Customer Success

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Waldon Temps plein

    Customer Success & Partnerships DirectorWaldon supports employers in taking a strategic and accessible approach to the wellbeing of their employees. Are you a risk-taker who truly puts the customer first? Like many other companies and their executive committees, are you aware of the growing importance of workplace wellbeing and its strategic impact? See you...


  • Bruxelles, Région de Bruxelles, Belgique Contexte Temps plein

    As a Customer Success Representative EU, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for maintaining and building strong relationships with existing customers, understanding their needs, and recommending suitable solutions. The ideal candidate will have a minimum of 3 years of experience in account...

  • Manager, Customer Success

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Apryse Temps plein

    Join to apply for the Manager, Customer Success role at Apryse.The Role:The Manager of Customer Success will lead a team of 8-10 customer success professionals to ensure clients achieve their desired outcomes with our products and services. You will be required to be based in Belgium. This role involves developing strategies to enhance customer satisfaction,...


  • Bruxelles, Région de Bruxelles, Belgique Joomag Temps plein

    Senior Customer Success Manager (Europe-based, Remote)Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies easily create and deliver interactive publications from PDFs or templates. We provide in-depth analytics and behavioral insights to optimize your content strategy,...

  • Customer Success

    il y a 3 jours


    Bruxelles, Région de Bruxelles, Belgique Innova Solutions Temps plein

    Our client, operating in the telecommunications industry, is shaping the future of connectivity by ensuring all buildings in fiber zones are fully equipped with fiber optic technology – the technology of the future To strengthen these relationships and accelerate fiber adoption in Brussels, they are looking for a Fiber Deployment Negotiator & Customer...

  • Customer success manager

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique Payflip Temps plein

    Benchmarking report with flex plan data of 2024 is out now Download here.Payflip is growing raaaaazingly fast and is looking for a CS hero Are you also convinced that wages are not just a matter of some numbers? Always wanted to boost the purchasing power of 11 million Belgians? Do you have an undeniable talent for customer relationship management? Then we...

  • Field Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Treatwell Temps plein

    Field Customer Success Manager - French speaking (Brussels Region)As a Customer Success Manager, you bridge the gap between Treatwell and our salon partners in the Brussels region. This is a remote role, but you will have regular in-person meetings with our local team in Brussels.Once the sales team closes the deal, you take the lead in onboarding and...

  • Customer Success Manager

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Pentera Security Ltd Temps plein

    Customer Success Manager - France and BeneluxAbout The PositionMust be based in Belgium (Remote position)Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red...


  • Bruxelles, Région de Bruxelles, Belgique Joomag Temps plein

    Senior Customer Success Manager (Europe-based, Remote)Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies easily create and deliver interactive publications from PDFs or templates. We provide in-depth analytics and behavioral insights to optimize your content strategy,...

  • Customer Success Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Pentera Temps plein

    Must be based in Belgium (Remote position) Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...

  • Customer Success Manager

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique Pentera Temps plein

    Must be based in Belgium (Remote position)Accelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera, you'll...

  • Customer Success Director

    il y a 4 jours


    Bruxelles, Région de Bruxelles, Belgique Optimy Temps plein

    We're committed to providing our customers with exceptional service and support. As a customer success director, you will be responsible for ensuring that our customers receive the maximum value from our products.You will work closely with our internal teams to identify new business opportunities and develop strategies to meet our customers' needs.To be...

  • Customer Success Manager

    il y a 4 jours


    Bruxelles, Région de Bruxelles, Belgique DIGITAL REALTY Temps plein

    Your role We are seeking a highly skilled and motivated Customer Success Manager to oversee the end-to-end delivery of operational services for our strategic customers. This role is crucial in ensuring seamless service excellence with customer success at the core of our culture. The ideal candidate will have a strong background in client engagement,...


  • Bruxelles, Région de Bruxelles, Belgique AirTree Ventures Pty Temps plein

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...

  • customer success manager

    il y a 4 semaines


    Bruxelles, Région de Bruxelles, Belgique Worldline Temps plein

    Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate...


  • Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Moore is een grote werkgever met het karakter van een kleine organisatie: korte lijnen, snelle beslissingen, no-nonsense cultuur en veel ondernemerszin. Bij Moore werken we als companions samen voor hetzelfde doel: vanuit onze passie voor ondernemerschap en digitalisatie ondersteunen we onze klanten en collegas actief op hun weg naar groei . En groeien doen...