IT Helpdesk Agents
il y a 2 semaines
Vos missions Great assignments await you with our key account clients in rich and varied environmentsOur client has decided to reinforce the IT and Stores service desk activities and needs to hire a IT Helpdesk Agents (1st Line), to help a wide audience of end users with their questions related to Google mail, Google hangouts, teleconferencing, business applications such as SAP, cloud and other software or hardware platforms. In this position, you’ll be responsible for correctly capturing the technical issues of our IT end-users, and for a fast and accurate analysis of the incident. You register the incidents (ticket), quickly and solve them yourself, or forward them to a 2nd line agent who specializes in the related domain. You take ownership of the tickets that were created by yourself, ensure proper follow-up, until closure once the incident has been resolved.Swift communication is key for this role, since you represent our internal IT department 1 on 1 for our IT end-users, your internal clients. Being able to translate technical matters into understandable language is key for this position.Close collaboration with other colleagues and external partners / service providers is also a part of this job. You have the following skills· Experience in a similar role· Minimum highschool degree (secondary school, 6th year completed), preferably with additional training / courses in the field of computer science.· Analytical mindset and solution oriented.· Affinity with and experience in IT (support).· Strong communication skills, spoken and written.· Stress resistant.Language Skills· Fluency in Dutch or French. Conversational level of English. Votre profil You have at least 1 year of professional experiences in ITIf you are at least fluent in FR/ENG or NL/ENG it’s bestYou’re eager to learn, motivated and curiousLet’s have a chat Advantages Hospitalization insurance (partner/children incl.)Group insuranceDental insurance (partner/children included)20 days statutory paid vacations (legal vacations cumulated for 1 year of work)11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/dayRepresentation fee net per month.Internet fee of € 40 per month.Company car with national fuel card OR Public transport reimbursed OR mobility package.Daily fee of 5.50€ net /day provided.Subscription GSM unlimited calls for Belgium (ITS subscription)Training plan (e-learning - certification at ITS charge)Extra advantages:Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.Regular follow-up (every 3 to 6months depending on your needs/will)Regular teambuilding to meet-up and have fun (every 3 months more or less)Flexibility and trustBenefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of ExpertsCo-optation system because sharing is caring Processus de recrutement 1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.Package proposal so we all agree beforehand.Your CV is sent to the different clients you’ve agreed to, to find the best mission for you
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IT Helpdesk Agent
il y a 2 semaines
Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent. Job Description Do you have a passion for IT? Are you customer-oriented and looking for a challenging entry-level position? Then this is your chance! As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT...
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IT Helpdesk Agent
il y a 2 semaines
Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent.Job DescriptionDo you have a passion for IT? Are you customer-oriented and looking for a challenging entry-level position? Then this is your chance!As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT questions....
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IT Helpdesk Agent
il y a 1 semaine
Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent.Job DescriptionDo you have a passion for IT? Are you customer-oriented and looking for a challenging entry-level position? Then this is your chance!As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT questions....
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IT Helpdesk Agent
il y a 2 semaines
1930 Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent. Job Description Do you have a passion for IT? Are you customer-oriented and looking for a challenging entry-level position? Then this is your chance! As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT...
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1st Line Support Engineer IT
il y a 2 semaines
1930 Zaventem, Belgique Retail Support Services - RSS Temps pleinCarrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent. Do you have a passion for IT? As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT questions. You solve problems, contribute ideas for improvements, and help create an optimal IT environment. As a HelpDesk...
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Helpdesk Support Technician
il y a 1 semaine
Zaventem, Belgique Hologic Temps pleinHelpdesk Support Technician 12 Month FTC Zaventem, Brussels Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! We are looking for an experienced Helpdesk Support Technician to join our Zaventem office on a 12 month fixed term contract. You will join Hologic and provide helpdesk support...
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Zaventem, Belgique Randstad Digital Belgium Temps pleinAre you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be...
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Zaventem, Belgique Randstad Digital Belgium Temps pleinAre you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be...
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IT Helpdesk
Il y a 25 minutes
Zaventem, Belgique Actief Interim Temps pleinDo you have IT-related work experience and training? Do you enjoy working flexible hours? Do you like helping people? Then this vacancy will definitely interest you.The clientThey offer software for printing in all formats, such as wraps, banners and signs. Finally, they also provide software for woodworking, as well as for the operation of CNC machines and...
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Zaventem, Belgique Randstad Digital Belgium Temps pleinAre you an experienced IT leader with a passion for operational excellence and service management? We are looking for a Teamlead - IT Service Quality and Support to join a leading global professional services firm. In this high-impact role, you will lead a multidisciplinary team combining IT Helpdesk and IT Service Management (ITSM) functions. You will be...
