CRM Lead

il y a 2 semaines


Brussels, Belgique Lyreco Temps plein

**Project Leadership & Implementation**
- Identify, document, and implement best practices for Customer Care processes, leveraging the capabilities of the new CRM platform.
- Develop a comprehensive project roadmap and ensure timely delivery.

**Stakeholder Management**
- Act as the primary point of contact for all key stakeholders, including senior leadership, IT teams, Sales, and Customer Care teams to coordinate and align the CRM platform with long-term business objectives.
- Provide regular updates to key stakeholders on project progress and address any issues or roadblocks.
- Develop and execute a comprehensive change management plan, including communication strategies, training programs, and support mechanisms to ensure smooth adoption of the system.
- Manage and coordinate with internal teams, external vendors, consultants, and country-specific leads to ensure a unified approach to the implementation.
- CRM Optimization
- Manage and optimize CRM functionalities to support Sales, Customer Care, and Marketing teams post-implementation.
- Drive CRM initiatives to improve customer engagement, operational efficiency, and data accuracy.

**People Management & Capability Building**
- Lead a team of CRM specialists and provide them with the necessary training, support, and development.
- Foster a collaborative and dynamic team environment.
- Ensure the team follows industry best practices in CRM management and data handling.
- Reporting & Continuous Improvement
- Provide regular status reports, including KPIs such as user adoption, system performance, and data accuracy.
- Analyze system data to inform business decisions and future CRM strategies.
- Propose enhancements to the CRM system based on feedback and evolving business needs.

**Experience and Skills**
- 3+ years of experience in CRM implementation and management (must include Customer Care), with a proven track record of delivering large-scale projects.
- 5+ years of experience at a senior management level in a Customer Care environment.
- Experience with at least two of the following CRM systems: Zendesk, Salesforce, and Dynamics.
- Strong stakeholder management and communication skills, with the ability to influence senior leaders and engage with technical and non-technical stakeholders.
- Experience working with cross-functional/multicultural teams and managing stakeholder relationships across multiple countries and regions.
- Relevant CRM platform certification is a plus.
- Strong leadership and organizational skills.
- Excellent communication skills with a strategic and analytical mindset.
- Adaptable and open to new ideas, with a passion for continuous improvement.
- Customer-oriented mindset with the ability to build strong relationships across all levels of the organization.
- Diplomatic and skilled in negotiation with internal and external stakeholders.

**Reasons to join LYRECO**:

- A full
- time job in a dynamic, passionate, international team
- Competitive salary
- Benefit system
- Hybrid work model
- ** This position is open for 3 locations - Gdansk/Poland, Marly/France and Brussels/Belgium.


  • IT CRM Lead

    il y a 2 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    This Veeva CRM expert need to be able to do project analysis and work with business stakeholder in order to identify how we can adapt Veeva CRM to the need of the company. - He/she will need to lead Veeva CRM & Commercial technology project (example: CRM new features projects such as event management, Update in CRM to adapt our needs for launches, evolution...


  • Brussels, Belgique Capgemini Temps plein

    **Responsibilities**: - Support clients by identifying/solving their business challenge from a technical point of view; - Technical lead for the custom developments implemented on Salesforce, driving the developers to build robust designs ; - Salesforce integration/migration lead to collaborate with client and define integration/migration strategy; -...

  • Lead CRM Officer

    il y a 7 jours


    Brussels, Belgique Golden Palace Casinos & Sport Temps plein

    **Your future job** - Define strategic roadmap related to CRM and CDP - Provide oversight, leadership, and strategic recommendations for high level technical issues with CRM, audience segmentation and project prioritization/completion - Contribute to the most detailed definition possible of our typical customer profiles - Ensure reporting for the CRM and...

  • Lead CRM Officer

    il y a 4 semaines


    Brussels, Belgique Golden Palace Casino & Sports Temps plein

    **Your future job** - Define strategic roadmap related to CRM and CDP - Provide oversight, leadership, and strategic recommendations for high level technical issues with CRM, audience segmentation and project prioritization/completion - Contribute to the most detailed definition possible of our typical customer profiles - Ensure reporting for the CRM and...


  • Brussels, Belgique CIRB Temps plein

    Le Centre d’Informatique pour la Région Bruxelloise (CIRB) est le leader de la transition numérique à Bruxelles. Nous accompagnons nos clients - les institutions publiques bruxelloises - dans leur parcours digital. Ainsi, pour offrir aux Bruxellois **une Région durable, ouverte sur le monde et à l’économie dynamique**, nous mutualisons des...

  • CRM Developer

    il y a 2 semaines


    Brussels, Belgique Skillfinder GmbH Temps plein

    Skillfinder GmbH Brussels, BelgiumPosted 13 minutes ago Hybrid Temporary rates depending on experience **Seeking Ambitious CRM Developer to Take Charge of Exciting Projects!** Are you a passionate CRM Developer ready to take your skills to the next level? Our client is looking for an exceptional talent like you to join their dynamic team and tackle...

  • CRM Specialist Belgium

    il y a 5 jours


    Brussels, Belgique Polestar Temps plein

    We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts; we innovate constantly, and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our...

  • CRM Campaign Lead

    il y a 1 semaine


    Brussels, Belgique NedWorks Temps plein

    Contract type Employee Location Brussels Work regime Full-time **Hi, do you see yourself being responsible for** - aligning with business units, internal partners, agencies, branding and website team on target & content for CRM campaigns. - growing our marketing automation efforts. Supporting the implementation of new marketing automation campaigns,...


  • Brussels, Belgique FST Temps plein

    Are you passionate about transforming sales processes and enhancing customer relationship management (CRM) solutions? We are seeking an experienced **CRM Solutions Lead** to design and implement cutting-edge strategies that drive business success. This hybrid role in Brussels offers an opportunity to collaborate with dynamic teams and make a significant...

  • SAP CRM Specialist

    il y a 4 semaines


    Brussels, Belgique Yechte Consulting Temps plein

    Belgium, Brussels - Senior - Contract **Hiring Process**: Time to Answer **2 open days**: Process **1 Phone Call**: **1 Onsite Interview**: Days to get an Offer **4 Days after Interview**: **Overview**: **Responsibilities**: - End to End responsibility for resolving assigned incidents/requests - Diagnosing/Analyzing issues and changes, design...

  • Customer Journey Expert CRM

    il y a 3 semaines


    Brussels, Belgique ING Temps plein

    **Customer Journey Expert CRM** (Assisted Channels Tribe) **BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL** If you have a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and proactive to **always be a step ahead**. If you strive to bring **fresh ideas to life** and **embrace challenges in a...


  • Brussels, Belgique SAM Recruitment Temps plein

    Wat ga je doen? En tant que CRM Manager, vous êtes doté d'une compréhension intuitive de l'expérience client, vous exploiterez vos connaissances approfondies en matière de CRM numérique et mobile pour créer des initiatives de CRM qui changent la donne et renforcent la relation existante avec les clients. Mettre en œuvre une stratégie locale de...

  • CRM Project Manager

    il y a 2 semaines


    Brussels, Belgique Elixir Solutions Temps plein

    Are you passionate about customer relationship management and do you like to advise your clients on the best solution to handle their sales and marketing departments? Do you like to get the satisfaction to lead a project from the start to the end? Then we might have the right position for you! **WHO ARE WE?** Elixir Solutions is a consulting company that...


  • Brussels, Belgique Eurofins Temps plein

    Company Description **_ Why are we here?_** You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are...


  • Brussels, Belgique Eurofins Temps plein

    Company Description **_ Why are we here?_** You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are...


  • Brussels, Belgique Eurofins Temps plein

    Company Description **_ Why are we here?_** You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are...

  • CRM Officer Nl Market

    il y a 4 semaines


    Brussels, Belgique Gaming1 Temps plein

    THE SCOPE With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained...

  • Customer Journey Expert CRM

    il y a 4 semaines


    Brussels, Belgique ING Temps plein

    **Customer Journey Expert CRM** (Assisted Channels Tribe) **Technical data function** Work location : Brussel Possibility of 50% work from home on the basis of a team agreement Function Code : Customer Journey Expert - Channel Management III Work schedule : 100% Sensitive Function : No PCP Function : No If you have a** talent for taking it on and making...


  • Brussels, Belgique MSC Cruises Temps plein

    The Benelux CRM & Social Media Marketing Specialist is part of the Marketing & Communication team. He\/she maximizes qualitative visibility and optimizes performance of MSC Cruises Benelux in its owned channels (CRM \/ Social Media) to cultivate and grow our public. He\/she can address the right message to the final customers, has a strong focus on customers...


  • Brussels, Belgique Eurofins Temps plein

    Company Description **_ Why are we here?_** You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are...