Customer Experience Manager

il y a 4 jours


Zaventem, Belgique Pauwels Consulting Temps plein

Als Customer Experience Manager ben je verantwoordelijk voor de business lijnen die betrekking hebben op “ambiance”: seating, sanitair, planten, rookzones, faciliteiten voor kinderen, gebedsruimtes,Van strategie, operationele opvolging tot de implementatie van nieuwe projecten.

Daarnaast treed je op als een “bewaker” van de algemene consistentie in de terminal door middel van guidelines & advies met betrekking to het plaatsen van nieuwe assets, wijzigingen in de branding en look&feel van de facilities of tijdelijke elementen die voortvloeien uit de Experience kalender. Je takenpakket omvat:

- Opstellen van een Customer ExperienceBrand, een document met verhaallijnen, waarden, richtlijnen, materiaalkeuzes,om onze missie - een sterke merkidentiteit in onze facilities - te bereiken.
- Opvolgen van (cross departementale) projecten, van strategie tot oplevering:

- Visie, strategie en requirements definiëren.
- Ervoor zorgen dat alle stakeholders op de hoogte zijn en gealigneerd zijn.
- De nodige goedkeuringen en adviezen verzamelen.
- Erop toezien dat het project binnen de vooropgestelde scope, timing en budget wordt gerealiseerd.
- Advies verlenen aan stakeholders tijdens concept
- en strategiefase met betrekking tot zones, elementen en customer experience initiatieven.


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