Technical Service Specialist

il y a 2 semaines

Gent, Belgique DeLaval Temps plein

Do you want to work in an innovative and world-leading company in milking equipment, where you can contribute to a sustainable world and to ensure animal health?

DeLaval (part of Tetra Laval Group) is the world leader in the dairy farming industry, providing integrated milking solutions designed to improve dairy farmers’ production, animal welfare and overall quality of life. They currently have more than 4500 passionate professionals operating in more than 100 markets across the globe. They work in partnerships with their customers and dealers to realize their vision of making sustainable food production possible. DeLaval offers automatic and conventional milking systems, cooling and feeding systems, effluent & housing systems, and farm management support systems. DeLaval customers can choose from a wide range of services and consumables which are grouped in four portfolios: liners & tubes, farm supplies, services & original parts and milk quality & animal health.

We are looking for a**Field Support Specialist**who is responsible for coordinating and executing farm trials for R&D MQAH.
You also play an important role in the analysis and interpretation of large data sets pertaining to field trials.

Responsibilities include preparing and participating on trainings (internal and external) of DeLaval products and protocols, as well as providing technical support for existing and competitor products to Product Management & Development Unit and market area North America.

**Key responsibilities**
- Farm visits for trial execution and monitoring, technical support, and solution development
- Plan, design and execute clinical trials for mastitis prevention, cleaning and sanitizing on the dairy farms.
- Analyzing and interpreting large data sets as required by group initiative using statistical software
- Preparation of protocols and required documentation for planning, executing, and monitoring clinical trials on dairy farms.
- Train and provide technical support to the sales force in the market (Solution Support, Advisory Specialists, and Solution Managers) on DeLaval products regarding how they work and how to use them
- Preparation of technical newsletters, webinars for continued education, scientific papers, competence handovers (related to clinical trials results), seminars (online and on site) on DeLaval products and scientific information for dairy improvement
- Technical support (online and on site) on non-routine claims, customer problems, competitive product comparisons and new technology assessments.
- Build a wide network within the industry, investigators and other key stakeholders
- Be an active player in the product development and innovation process

**Profile**

To be successful in this role we see that you have:

- B.A./B.S. in Animal/Dairy/Veterinary Science, or agricultural management related field required
- Have practical experience in cow physiology, dairy farming and milking systems, preferably 2+ years
- Fluent communication in English.
- Compentences_
- Strong communicator and active team member
- Have the ability to manage multiple, competing priorities
- Valid driver’s license and ability to travel (nationally and internationally) up to 50% and work flexible hours
- Experience with a variety of software programs useful in office work and statistical packages (SAS, R, MiniTab)
- Solid knowledge Microsoft Office 365
- Cross-functional team worker
- Proactive and independent, self-starter
- Work independently, organized, task oriented, detail oriented, and analytical personality
- Have farm experience and a reasonable understanding of mastitis, and cleaning of milking systems
- Physical demands associated with this position include extensive standing, walking, lifting & carrying heavy weighted materials (up to 50 lbs), bending over to record field data, lifting and transporting by hand, bags, boxes and drums. Ability to work in extreme weather conditions.

**Working at DeLaval**

Our core values Passion, People, Professionals and Partnerships connect individuals across entities and geographies. Success is far more than knowledge - it is strongly related to behaviour. At DeLaval we are all guided by our three behaviours: Set Direction, Make Things Happen and One DeLaval.

We Offer You a Workplace Like No Other, Where State-of-the-art Technology Goes Hand In Hand With Animal Welfare. DeLaval Is a Part Of The Tetra Laval Group Together With Tetra Pak And Sidel.

In Addition, We Offer:

- The opportunity to be part of a strong, international organisation.
- A competitive salary with an attractive compensation package (group insurance, meal vouchers,...)
- A flexible working schedule

**Additional Information**

This is a full-time permanent position with home base in Ghent, Drongen.

This position reports to the Clinical Field Research Manager, R&D Milk Quality and Animal Health (MQAH).
- Interested? Questions? _

**About DeLaval**

Our vision is to make sustainable food production possible

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