Customer Care Support Officer
il y a 2 semaines
Mega is looking for an enthusiastic and polyvalent **Customer Care Support Officer** to improve and expand our partner network You will be supporting all points of the collaboration and providing ideas and feedback to enhance the quality of services.
**The job**:
- Play a leading role in the support and the communication with our care partners : selecting, onboarding, training, coaching, informing, assessing, etc.
- Contribute to the daily distribution of the workload (assignment of customer requests, loading of the leads, data management, transmission of work lists, etc.).
- Daily monitoring & controlling of the quality and productivity of Mega’s care partners.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Building a lasting relationship with our partners.
- Analyzing contributor feedback on service ranges as well as preparing reports.
- Collaborating with Customer Service, Sales, Operations, IT, Marketing,..., Mega teams to enhance customer services.
- Keeping informed of industry trends and new CRM technologies.
- Bringing to life new ideas and personal initiatives.
- Assisting the management in their tasks, reporting and the development of the business.
**Working at Mega is**:
- Contribute to a sustainable future where energy is viable and still affordable for everyone
- Participate in the development of a local company with human values.
- Evolve in a young and dynamic environment.
- Permanent, full-time job in the center of Liege, attractive salary package.
- Remote working possibilities.
**Is this job made for you ?**
- You speak Dutch & have English or French professional skills.
- You are autonomous, rigorous, self-taught, curious and customer oriented.
- You have an extensive experience in gathering and interpretating customer needs.
- You have superb communication, collaboration and coaching skills and excellent analytical skills.
- You have great organizational and time management abilities.
- You are willing to work on various locations (Mega Liège & partners office).
**Bonus**
- A first experience in the energy sector and in a customer care is a plus but not a must.
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