Service Delivery Consultant
il y a 2 semaines
Service delivery manager
Avanade is looking for a Service Delivery Manager to join our team at one of our Enterprise Customers. Do you get energy from managing and solving infrastructure related issues? Then we have the vacancy you are looking for
About the role
As a Service Delivery Manager with an infrastructure background you will work within the Customers SMI team and you will be responsible for incident and problem management on a day-to-day basis. There you will be responsible for:
- Incident management
- Attending and contributing to incident crisis meetings
- Assisting in escalations
- Reviewing and validating major incidents (reporting/SLA)
- Reporting
- Problem management
- Process owner, regularly review the process and suggest improvements
- Drive problem management process at Customer side (on a day-to-day basis):
- Initiate problem management process
- Prepare RCA template
- Review and validate RCA’s
- Follow up on all problems and actions assigned to Customer
- Interlock with 3rd party problem management team
- Follow up on quality of service delivered by 3rd party problem management team
- Reporting
**Qualifications**:
- You have experience with Microsoft solutions, this is an advantage.
- You have a working knowledge of IT service management processes (mainly incident and problem management)
- You can communicate with IT (technical) colleagues, service providers/third parties and (higher) management
- You can work both independently as in a team
Do you feel the match?
For more information read the stories of our employees on Be Orange Or look for an impression on our Instagram or on our Facebook page.
-
Service Delivery Manager It
il y a 3 semaines
Brussels, Belgique Expleo Temps pleinOverview: **What does an Expleo SDM do ?** The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves...
-
Service Delivery Consultant Customer Engagement
il y a 2 semaines
Brussels, Belgique Proximus Group Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Delivery Consultant
il y a 4 semaines
Brussels, Belgique PaHRtners Temps pleinAfin de renforcer leur équipe de Consultants et de contribuer à leur croissance, nous sommes à la recherche d’un (h/f/x) **:Delivery Consultant.** **Responsabilités**: En tant que Delivery Consultant, vous explorez en équipe les besoins (explicites ou non) des clients. Vous les aidez à traduire leur stratégie en projets et solutions concrètes...
-
Service Delivery Manager/service Manager/delivery
il y a 2 jours
Brussels, Belgique Enzo Tech Group Temps plein**Service Delivery Manager/Service Manager/Delivery Manager** **Key Responsibilities**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management - KPI **Experience**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management -...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Proximus Group Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Delivery Consultant
il y a 4 semaines
Brussels, Belgique PaHRtners Temps pleinIn order to strengthen their team of Consultants and contribute to their growth, we are looking for a (M/F/x) **:Delivery Consultant.** **Responsabilities**: As a Delivery Consultant, you explore in a team the needs (explicit or not) of clients. You will help them translate their strategy into concrete projects and solutions between "soft" and "hard" HR:...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Expleo Temps pleinOverview: Within EXPLEO Belgium, a service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients. He/She oversees a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A full-time role, the service delivery manager is...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique HAYS Temps pleinFreelance | Service Delivery Manager | Lange Termijn | Gent/Brussel | 1091285 - **Lange Termijn**: - **Hybride (1 tot 2 dagen op kantoor in Gent/Brussel)**: - **Nederlands**: - **Dynamische omgeving met agile werkmethode**: - **SLA Management, ITIL ervaring, ** **Jouw taken** Als **Service Delivery Manager** ben je verantwoordelijk voor het inrichten en...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Capgemini Temps pleinYou are looking for a new challenge in a company for which " People matter, results counts " A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms Join us at Capgemini in the...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Coreso Temps plein**Are you ready to embark on an exciting journey with Coreso, a dynamic and fast-paced company at the forefront of the European energy landscape? As a Regional Coordination Center (RCC), Coreso plays a crucial role in coordinating high-voltage electricity flows for European Transmission System Operators (TSOs), ensuring the security of electricity supply on...
-
Service Level Agreement Consultant
il y a 2 semaines
Brussels, Belgique Business Integra Inc Temps plein**Description**: **Profile Description Summary**: - SLA Consultant works in the Information, Communication and Technology Management (ICTM) Directorate under the supervision of the Head Business Relationship Management and ICTM Director. **Objectives & Scope of Work**: - Review existing SLA between NATO HQ International Staff and the main supplier NATO...
-
Service Delivery Manager
il y a 5 heures
Brussels, Belgique Digitaal Vlaanderen Temps pleinVoor het **Agentschap Digitaal Vlaanderen** is Vlaanderen connect. op zoek naar een **Service Delivery Manager** Contract onbepaalde duur Brussel Het agentschap Digitaal Vlaanderen is op zoek naar een gedreven en enthousiaste **Service Delivery Manager** om het team Basisfuncties te versterken. Ben jij op zoek naar een nieuwe uitdaging waarbij je als...
-
Service Delivery Manager
il y a 4 jours
Brussels, Belgique EUROPEAN DYNAMICS Temps pleinWe are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable. **What You'll Do**: - Supervise and manage Information Systems (IS) operations,...
-
Delivery Consultant
il y a 4 semaines
Brussels, Belgique Widen Advisory Temps pleinIn order to strengthen their team of Consultants and contribute to their growth, we are looking for a (M/F/x) **:Delivery Consultant.** **Responsabilities**: As a Delivery Consultant, you explore in a team the needs (explicit or not) of clients. You will help them translate their strategy into concrete projects and solutions between "soft" and "hard" HR:...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Connect-ICT Temps plein**service manager**: - Als Service Manager kom je terecht in het IT departement Douane die instaat voor de ontwikkeling en opvolging van services. Elke Service Manager heeft enkele services van het business departement in zijn portefeuille. - Je realiseert je services met je eigen Delivery team, maar je werkt ook nauw samen met de verschillende teams van...
-
Service Delivery Manager
il y a 1 jour
Brussels, Belgique Connect-ICT Temps plein**service manager**: - Als Service Manager kom je terecht in het IT departement Douane die instaat voor de ontwikkeling en opvolging van services. Elke Service Manager heeft enkele services van het business departement in zijn portefeuille. - Je realiseert je services met je eigen Delivery team, maar je werkt ook nauw samen met de verschillende teams van...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Infoplus Technologies UK Ltd Temps plein**Position**:Service Delivery Manager **Location**:Brussels, Belgium - To be based on customer location in customer facing role - Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis. - Lead 100 + technical members spread across geographies. - Understand the technology and enterprise...
-
Service Delivery Coordinator
il y a 4 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalenCia Consulting is currently looking for a Service Delivery Coordinator for one of our renowned clients based in Brussels. **Location**: Brussels **Start date**: 01/07/24 **Duration**: Mid to long term assignment **Homeworking**: Hybrid **Mission**: - Monitor and report performance of support partners and propose improvements and solutions to...
-
Junior Service Delivery Officer
il y a 4 semaines
Brussels, Belgique EUROPEAN DYNAMICS Temps pleinAre you a **recent graduate** fluent in English and French, eager to kick-start your career in the world of business operations and service delivery? **EUROPEAN DYNAMICS** offers a structured learning and development pathway to help you grow your career in business operations. You’ll gain hands-on experience, working closely with the Service Delivery...
