Service Delivery Manager
il y a 1 semaine
**Position**:Service Delivery Manager
**Location**:Brussels, Belgium
- To be based on customer location in customer facing role
- Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis.
- Lead 100 + technical members spread across geographies.
- Understand the technology and enterprise infrastructure in
- Service Desk, NOC, SOC, DC, security, EUC, Workplace, DBs, Cloud, process team etc.
- Should be able to lead and drive the technical team. Should be able have face to face session, meetings with customer.
- Work as single point of contact for customer and front-end delivery as Client face
- Manage cost, and focus on improving revenue and Gross margin.
- Management experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management.
- Worked as Delivery Manager for core Infrastructure and Application Environment deployed at customer location.
- Provides leadership to project staff including project engineers, vendors and partners.
- Worked on Cost Optimization Program and managing right resource allocation of theproject
- Do trend analysis for Incident, problem and change management.
- Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/Management.
- Ensure Incident, Service Request, Problem change are implemented as per SLA and are met and exceeded.
- Good knowledge on ITIL and Agile methodology.
- Driving and leading customer calls, on daily, weekly, monthly, quarterly basis.
- Mentor and motivate the team for performing as per contract. If need be providing, required training to team.
- Be a part of Priority 1 Incident.
- Attend CAB meeting whenever required.
- Manages the staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
- Coordinates training requirements of team.
- Leads and provide guidance on the internal and external Audit.
- Excellent Oral and written communication.
**Job Types**: Full-time, Permanent contract
Pay: €70.000,00 - €90.000,00 per year
Work Location: In person
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