Service Delivery Manager
il y a 2 semaines
**Are you ready to embark on an exciting journey with Coreso, a dynamic and fast-paced company at the forefront of the European energy landscape? As a Regional Coordination Center (RCC), Coreso plays a crucial role in coordinating high-voltage electricity flows for European Transmission System Operators (TSOs), ensuring the security of electricity supply on a regional basis.**
Your new career in Coreso
Are you ready to take on a pivotal role in a dynamic and fast-paced environment at the heart of the European energy sector? As a Service Delivery Manager, you will be responsible for ensuring the efficiency, reliability, and continuous improvement of IT and business service delivery, with a particular focus on the RCC platform. Your leadership and expertise will help drive operational excellence, optimize vendor performance, and enhance customer satisfaction.
If you are a proactive, results-driven professional with a passion for service excellence, we’d love to hear from you
Let us give you a preview of your future mission
As a Service Delivery Manager, you will oversee and optimize service delivery processes, ensuring high-quality IT services that align with business needs. Your role will be instrumental in maintaining strong client relationships, driving continuous improvement, and implementing change management strategies to enhance service adoption.
**Key Responsibilities**
- Act as the primary liaison between IT and internal customers, ensuring alignment between business needs and service delivery.
- Oversee service performance, ensuring adherence to SLAs and KPIs while driving continuous improvements.
- Develop and maintain strong relationships with clients, efficiently resolving service issues and fostering trust.
- Lead vendor management, ensuring cost-effective and high-quality service delivery.
- Manage escalations and collaborate with cross-functional teams to enhance service quality and operational efficiency.
- Monitor and optimize IT run costs, ensuring adherence to budgetary constraints.
- Lead and implement change management initiatives to support business transformation and service efficiency.
- Train, mentor, and support team members to drive high performance and service excellence.
What are we looking for?
**Required Qualifications & Skills**
- Education & Experience: Bachelor’s degree in Business, IT, or a related field with proven experience in service delivery or IT service management roles.
- ITIL Knowledge: Strong understanding of ITIL frameworks and best practices.
- Service Management Expertise: Experience in managing SLAs, KPIs, and driving service improvements.
- Communication & Leadership: Excellent interpersonal, problem-solving, and leadership skills with the ability to manage multiple priorities.
- Process Optimization: Proven ability to streamline and enhance service delivery processes.
- Vendor & Budget Management: Experience in vendor coordination and IT cost management.
- Industry Experience: Previous experience in the energy sector is an asset.
**Preferred Qualifications**
- Certifications: ITIL Certification or equivalent service management credentials.
- Technical Expertise: Familiarity with cloud services, Agile, and DevOps methodologies.
- Project & Change Management: Experience in project management, process improvement, and organizational change initiatives.
Our Offer
- A full-time permanent contract in a stable, multilingual, and international environment.
- We provide competitive salary package complemented by extra-legal benefits e.g., insurance, mobility solutions, pension plan, 35 holidays/year...
- We offer remote work policy to support a healthy work-life balance (60-40% office - home)
- Our offices are in the heart of the European district of Brussels, easily accessible by public transport.
- Fun activities throughout the year like after-works, teambuilding's and more
If you are excited about becoming an integral part of our team and driving positive change in the energy industry, we look forward to welcoming you to Coreso.
Join us on this thrilling journey and seize the opportunity to grow both professionally and personally.
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