Customer Success Manager

**Who are we?**

Innovating for life since 1986, IBA has become the
**global leader** in proton therapy, considered as the most
**advanced** and
**accurate** form of radiotherapy in cancer treatments using
**ionizing rays.**
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues

We provide two types of therapy center: the IBA’s Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.

To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.

**Sustainability commitment**

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.

Check out our
***
**webpage sustainability**
***to find out more

**Innovation at the core: shaping the future of proton therapy**

We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.

IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
- If you want to discover the new technologies we are working on as well as our different business unit, read our new _
**_brochure_**

Mission

As a Customer Success Manager - Proton Therapy, your mission is to understand and drive the elements leading IBA’s customers to success. You will develop new marketing strategies, manage complex digital projects, and define success metrics. You drive the IBA Campus User Community and its interactions, both digitally and in presence.

You will work closely with the Commercial, Clinical, and Operations teams to demonstrate IBA's market leadership with customers worldwide.

You report directly to the Global Marketing Director Proton Therapy and join the Marketing Team composed of 4 Global Marketing Managers and 3 Regional Marketing Managers.

**Your main tasks**:

- You analyze the drivers (patient care, business models, reputation, ) of Customer Success globally and locally.
- You articulate those elements into a value proposition for the IBA Campus User Community.
- You leverage the IBA Campus digital platform and maximize the impact of the IBA community
- You act as a key user for the evolution of the IBA Customer Portal, provide support and training
- You monitor customer usage and engagement.
- You create a funnel of users to the Campus Web platform by curating content and running recruitment campaigns
- You organize the IBA User Meeting on a bi-yearly basis
- You support IBA customers and maximize their satisfaction to make them IBA ambassadors
- You ensure and enhance a consistent branding compliant with corporate/other standards
- You manage relationships with suppliers, strategic partners, and agents/distributors
- You run customer engagement surveys, measure and report customer success metrics
- You create marketing support collaterals for customers
- You manage the customer success marketing budget

**You have**:

- A Master's degree or equivalent by experience in medical physics, medicine, marketing, or sales
- 5 to 10 years of experience in the medical device industry
- Strong expertise in event management
- A good knowledge of digital marketing tools such as LinkedIn, Pardot, and general Web Apps
- A strong affinity for advanced technology and knowledge in the imaging or radiotherapy industry is an asset
- A relevant experience in an international environment
- Excellent oral and written presentation and communication skills in English
- Knowledge of health economics and or hospital operations is a plus.

**You are**:

- Results-oriented and driven by ensuring excellent customer experience
- A real team player, able to interact with multiple stakeholders
- Willing to build a big success story with us in a leader-position company in an exciting market
- Curious, eager to learn, to improve, and to gain responsibility
- Highly interested in innova