Customer Service Claims Specialist

il y a 2 jours

Brussels, Belgique MARS Temps plein

**Key Responsibilities**:

- Order Management; EDI, Webshop, Mail, CRM and Phone.
- Claims and returns handling.
- Customer support activities like: track and trace, claims questions, order questions, web shop support, 3PL communication.
- Customer Service calls (inbound and outbound), with the purpose to increase customer service.
- Responsible for administrative processes related to the sale of products to customers, complying at all times with internal procedures established by the company.
- Share with Sales Representatives the responsibility to keep the client informed and properly advised about the products, in order to ensure a positive evolution of sales.
- Update relevant information in CRM and thus providing the Sales Representatives with information from clients that allows them to define and develop the necessary actions to achieve sales objectives.
- Be involved and pro-actively engage in continuous improvement initiatives, including making analysis based on the available data.
- Drive one or two projects/initiatives that positively contribute to the customer experience.

**Job Purpose/Overview**:
he Customer Service Representatives help our B2B customers with placing orders and providing support on all type of questions.

Their goal is to secure customer centricity in customer interactions, inbound and outbound.

Perform the operational tasks in the order to invoice process in the most lean and efficient way possible, and thus participating in the achievement of the objectives of Royal Canin.

**Qualifications**:
**Education & Professional Qualifications**
- Relevant administrative education or qualification.
- Fluency in French, Dutch and English.
**Knowledge / Experience**
- 1-2 years of experience in a similar position with a very strong customer service focus.
- Good communication and conflict management skills.
- High level of detail orientation and good organizational skills.
- Ability to deal with high time pressure situations.
- IT literate: high level of Microsoft Office, especially Excel
- user level. Preference to 1NAV knowledge.

LI-CA1

  • senior claims handler

    il y a 6 jours

    Brussels, Belgique WhatJobs Temps plein

    HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength. A total of 75 employees work for the...

  • senior claims professional

    il y a 2 jours

    Brussels, Belgique Hiscox SA Niederlassung für Deutschland Temps plein

    HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength. A total of 75 employees work for the...

  • Claims Underwriter

    il y a 5 heures

    Brussels, Belgique Hiscox Temps plein

    Job Type:PermanentBuild a brilliant future with Hiscox HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of...

  • Claims Officer

    il y a 2 jours

    Brussels, Belgique Axis Temps plein

    Your main tasks will be to take charge of the complete management of the claims, from the declaration to the closing of each file, by coordinating with the various counterparts involved while responding efficiently to the client's expectations in compliance with contractual and legal...** Beschrijving** Your main tasks will be to take charge of the complete...

  • Senior Claims Handler

    il y a 2 jours

    Brussels, Belgique WhatJobs Temps plein

    HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength. A total of 75 employees work for the...

  • Claims Analyst

    il y a 2 semaines

    Brussels, Belgique Robert Half Temps plein

    For one of his client, Robert Half is currently looking for a Claims Analyst. Join a leading international firm at the forefront of financial litigation and legal technology, serving claimants throughout Europe. Located in the heart of Brussels, our client is expanding rapidly, driven by strong business growth and the launch of a new spin-off entity. This...

  • Customer Service Specialist

    il y a 1 semaine

    Brussels, Belgique CTRL-F Temps plein

    Organisatie Onze klant is specialist in het vervoeren van goederen via lucht-, zee- en wegvervoer. De dagelijkse zendingen gaan van kledij tot medische benodigdheden en machines. Stiptheid van leveringen is hier dus een heel belangrijke waarde binnen de firma. FunctieBen jij een echte probleemoplosser met oog voor detail? Wij zoeken een Customer Service...

  • Claims Associate

    il y a 1 semaine

    Brussels, Belgique Angove Partners Temps plein

    Angove Partners are working with a specialist insurer with a strong reputation in delivering bespoke insurance solutions to clients across the sporting sector. They are seeking a Junior Claims Associate to join their growing team in Brussels, Belgium.This is an excellent opportunity for someone with a legal background who isn't looking to move into private...

  • Senior Claims Handler

    il y a 7 jours

    Brussels, Belgique Hiscox SA Niederlassung für Deutschland Temps plein

    HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength. A total of 75 employees work for the...

  • Senior Claims Handler

    il y a 6 jours

    Brussels, Belgique Hiscox SA Niederlassung für Deutschland Temps plein

    HISCOX is an international listed specialist insurer with almost 120 years of experience in the insurance market and specialised in specific private and business risks. Hiscox is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength. A total of 75 employees work for the...