Customer Care

il y a 2 jours


Zaventem, Belgique Online Heroes NV Temps plein

At Online Heroes e-commerce technology meets luxury brands in a space that celebrates both creativity and digital advancement. We are a dynamic team striving to exceed our customer’s expectations in delivering results. We are currently recruiting a Customer Care & Fashion Advisor

As Customer Care & Fashion Advisor, you will be responsible for the following tasks:

- Managing and handling customer enquiries (incl. style advice)
- Monitoring and follow up of outgoing orders
- Follow up the handling of returns & exchanges
- Warehouse contact on logistics
- Providing solutions in case of issues/complaints
- Suggesting and implementing ideas for continues improvement of customer service processes

**Profile**
- You have an excellent written knowledge of French, Dutch and English in order of preference (any other language is a plus)
- Strong educational background in languages, preferably a Master degree
- Strong listening & communicative skills (speaking & writing)
- Customer service and sales oriented
- Affinity with designer fashion
- Competent knowledge of social media channels for social customer service
- Up to date on the internet and online tools

**We offer**
- Challenging position in a pleasant working environment
- Working for strong brands
- Future opportunities in a dynamic growing company

Dienstverband: Voltijds, Deeltijds, Vaste Jobs

Extralegale voordelen:

- Ecocheques
- Elektronische maaltijdcheques
- Extra vakantiedagen
- GSM-vergoeding
- Internetvergoeding
- Thuiswerkopties

Flexible Language Requirement:

- Frans niet vereist
- Nederlands niet vereist

Rooster:

- ma-vr

Soorten aanvullende vergoedingen:

- 13e maand
- Vakantiegeld

Ervaring:

- Klantenservice: 1 jaar (Vereist)

Taal:

- Frans (Aanbevolen)
- Engels (Aanbevolen)

Werklocatie: Hybride telewerken in 1930 Zaventem


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