Team Manager
il y a 2 semaines
**Job responsibilities**:
As a **Team Manager for the Spanish market,**you will support the CSC Manager to oversee, organize, and coordinate a team of Client Advisors by supervising and monitoring contacts, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. Together, you'll shape unforgettable customer experiences through calls and digital interactions, ensuring every touchpoint reflects Louis Vuitton's legacy of quality.
- Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
- Coach and develop your team through personalized action and development plan and constructive feedback.
- Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service.
- Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
- Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
- Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
- Overseeing quality assessments across all communication channels to refine client interactions continuously.
- Directly support and drive key initiatives under the guidance of the CSC Manager.
- Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression
**Profile**:
- Fluency in English + proficiency in Spanish
- Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
- Deep interest for people and exciting other to a higher performance
- Entrepreneur mindset, able to defend your projects and lead them to sucess
- Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
- Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBIStrong analytical skills paired with excellent communication abilities across all levels of business.**_LOUIS VUITTON _**
**MAISON***:
- Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
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