Customer Relationship Manager

**Company**:
At Antwerp Management School (AMS), a triple-accredited and internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalization to create impact as an individual, a business team, a company, or an organisation.

We are a dynamic, innovative and customer-oriented organization, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice. Click here to get a taste of the atmosphere on campus.

Antwerp Management School aims to maximize diversity and would like to encourage everyone - regardless of gender, religion, ideology, origins, language, functional impairments, etc. - to apply.

Would you like to join our team? We are looking for a Customer relationship manager for our Sales team

**Function**:
Our sales team consists of a diverse group of colleagues with various responsibilities, all working towards the same goal: engaging with our customer in the most efficient and effective way, ensuring a seamless and personalized experience. Therefore, the team is organized according to our 3 target audiences: young professionals, advanced professionals and organizations. As a customer relationship manager, you work for the target group ‘advanced professionals’. You will develop and maintain relationships with these professionals assisting them in finding a certified learning program that aligns with their requirements and aspirations. This means that you guide prospects from their initial interest to a point where they are ready to register for a course. You have full responsibility of the total sales funnel - starting from a qualified sales lead till registration. By building and nurturing strong relationships with interested professionals and the whole AMS-team, you will play a vital role in the success of the team.

What will you do?
- You receive leads from the Inbound lead representative, and you categorize them based on their level of interest, engagement, or readiness to purchase
- You keep the leads engaged to move them further down the sales funnel by consistently providing value, addressing concerns, and answering questions in a timely and helpful manner.
- You interact closely with the program owners of your product portfolio and will gain valuable insights into the program's unique selling points (USPs) and tailor your approach to effectively address potential participants' needs and aspirations.
- You manage the total engagement process until registration of contact.
- Your proactivity and process-driven mindset enables you to continuously improve and develop methods, procedures, and strategies that optimize the conversion process.
- You give feedback to marketing and program owners to help tune marketing campaigns and to create the right communication content and flows in all stages of the funnel.

**Profile**:

- You are familiar with a business school environment
- You have at least 5 years of commercial or recruitment experience
- You understand the learning needs of executive professionals and follow the lifelonglearning trends to have meaningful conversations
- You are confident in an advisory role towards prospects
- You are eager to learn and you can work independently
- You have knowledge of MS Office
- You have good communication skills (oral and written) in both English and Dutch
- You hold at least a Bachelor's degree

**Offer**:
You will be part of one of the world’s leading international management schools. Our organizational culture is warm and open-minded with ambitious and driven colleagues. Our aim is to further internal relationships and to make work fun.

Our customers and many of our staff members come from every corner of the globe, giving AMS a strong international vibe.

Ours is a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your own entrepreneurship. This will allow you to create the work-life balance that works for you.

You will work in a hip and sustainable environment in the very heart of Antwerp. Check out our campus in this video:
Besides an appealing salary with benefits, AMS offers you the opportunity to further develop your skills and to grow as a professional.

Our motto truly encapsulates what we represent: ‘Opening minds, to impact the world’

In sum, a job that has an impact

**Interested?**

Send your resumé and motivation letter via this link to Helena De Winter, HR Business Partner.

The topics to reflect upon in your cover letter:

- What compels you to work for AMS?
- What are/will be your challenges in executing the job successfully?
- Are there certain competencies/talents that you have, that will enable you to make a differ