Junior Customer Success Manager

il y a 8 heures

Antwerpen, Belgique Roger BV Temps plein

**Junior Customer Success Manager**

Location: Antwerp, Belgium

**About Us**:
Meet Roger is a dynamic and innovative SaaS company based in Antwerp.

Our cutting-edge solution empowers businesses to optimize their internal communications and achieve unprecedented growth. We are seeking a motivated and multilingual Junior Customer Success Manager to join our small but passionate team.

**Role Overview**:
**Key Responsibilities**:

- Onboard and train new clients on the Meet Roger platform.
- Actively monitor and manage incoming tickets submitted through our help desk.
- Provide proactive support to address customer queries and concerns.
- Develop and maintain strong relationships with clients to understand their business needs.
- Collaborate with cross-functional teams to ensure customer satisfaction and product improvement.
- Identify upsell and cross-sell opportunities to maximize revenue.
- Collect and relay customer feedback to contribute to product enhancements.
- Monitor customer usage and engagement to identify potential issues or opportunities for improvement.

**Qualifications**:

- Bachelor's degree in Business, Marketing, Communication, or a related field.
- Strong communication and interpersonal skills.
- Proficiency in Dutch, French, English. Other languages are a plus.
- Tech-savvy with a good understanding of SaaS products.
- Stress-resistant with a solution-oriented mindset.
- Proactive and a keen eye for detail
- Ability to work collaboratively in a fast-paced environment.

**What We Offer**:

- Full time position (or minimum 80%)
- Competitive salary
- Health benefits
- Remote working with 2 office days per week
- Collaborative and innovative work culture.

**How to Apply**:
If you are a motivated individual with a passion for customer success and fluency in multiple languages, we invite you to apply.

Please submit your resume and a cover letter detailing your relevant experience.

Meet Roger is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Dienstverband: Voltijds, Deeltijds

Loon: €2.400,00 - €3.000,00 per maand

Verwachte uren: Niet minder dan 24 per week

Extralegale voordelen:

- Hospitalisatieverzekering

Rooster:

- Dagdienst
- ma-vr

Soorten aanvullende vergoedingen:

- 13e maand
- Vakantiegeld

Ervaring:

- Klantenservice: 1 jaar (Vereist)

Taal:

- Frans (Vereist)
- Engels (Vereist)
- Nederlands (Vereist)

Werklocatie: Hybride telewerken in 2000 Antwerpen

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