Service Support for Printing Services
il y a 23 heures
**EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: **Skill/Technology** **Proficiency Level** **Experience Required** **Key Areas of Expertise** **Printing Knowledge** **Advanced** **5+ Years** **Working knowledge of Enterprise Level printing software (i.e. Uniflow). Previous Experience in supporting "Follow Me" printing solutions** **Remote Support Units** **Advanced** **5+ Years** **Work Experience (5+) with the Management of multiple print** **servers at remote locations** **Exercise/Military Operations Support (desirable)** **Intermediate** **2+ Years** **Knowledge and experience either working with or being in the military IT capacity specialized on printing service products (i.e uniFlow) delivering support of exercises or operations; Knowledge of use case scenarios of Printing service products (i.e uniFlow) in exercise and operations as well as day to day operational requirements of military bodies** **Working Knowledge on ITIL** **Advanced** **3+ Years** **Working Knowledge in ITIL and its processes. Proficient in the creation and maintenance of Service documentation (Standard Operation Procedures and Instructions SOP/SOI)** **Network** **Intermediate** **2+ Years** **Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users** **Multinational environments Experience (desirable)** **Intermediate** **2+ Years** **Previous experience in multinational environments** **DUTIES/ROLE**: - Management - Provide prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains for all encompassed Area of Responsibility (AOR) of the Service - Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls) - Perform root cause analysis in order to reduce repeating/recurring technical issues - Request Fulfillment - Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items) - Maintenance - Implement security measures (patches, updates, etc..) on the systems manually with no to mínimal downtime - Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance - Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities - On-Call Duties - Certain periods of the contract period, to be decided by the unit manager, be ready and available after workhours during the week and the whole day during the weekend to be ready to provide support and resolve technical issues on all security domains for all encompassed Area of Responsibility - Continual Service Improvement - Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in mínimal to no service interruption - Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support - Identify and provide opportunities for continuous service improvements
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Service Delivery Manager Support
il y a 23 heures
Braine-l'Alleud, Belgique AbAKUS IT Solutions Temps pleinABAKUS IT SOLUTIONS is looking for a dedicated and dynamic Service Delivery Manager Support to join our team and help us maintain our high standards of customer service and project management. As a Service Delivery Manager Support, you will be responsible for overseeing service delivery, ensuring compliance with all service level agreements (SLAs), and...
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3003 Service Engineer
il y a 23 heures
Braine-l'Alleud, Belgique Contact One Communications, Inc. Temps pleinAzure / AWS - Atlassian Jira Service **Required Security Clearance**: NATO SECRET **SCOPE OF WORK** Under the direction / guidance of the local NCIA Service Delivery Manager or the NCIA Service Area Owner, the following activities will be supported: Atlassian Products configuration and automation (on-prem or private cloud) - Design, implement, and manage...
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Service Delivery Manager Support
il y a 23 heures
Braine-l'Alleud, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
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Project Assistant
il y a 23 heures
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Project Assistant (service support) 2 - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Good general education at least to higher secondary level - 3+ years of professional experience of...
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Project Support Services for The Itm Recovery Project
il y a 23 heures
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Proficiency and proven experience in using JIRA, Agile, Kanban - Proficiency and experience in organizing meetings, taking minutes and draft comprehensive summaries - Good Knowledge and experience in managing Microsoft SharePoint portals; in particular building pages, adding web apps,...
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Service Delivery Manager Support
il y a 23 heures
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager Support / Customer Care Service - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...
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Service Delivery Manager Support
il y a 23 heures
Braine-l'Alleud, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
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Service Delivery Manager Support
il y a 23 heures
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager Support / Agreement Management - **Working Location**:Braine-l'Alleud, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree -...
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Cis Service Manager
il y a 23 heures
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Service Delivery Manager
il y a 2 semaines
Braine-l'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein**Service Delivery Manager - **Working Location**:Braine L'Alleud, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Knowledge and experience related to design, implementation, operation, maintenance, support, of modern IT Services...
