Sales Operations Manager

Do you want to be part of a dynamic start-up which plans to change the global market in terms of marketing and communication? This is already happening, and we need your help to get there even faster.
**What will you do as a **Sales Operations Manager** at Sortlist?*
You will empower our 30+ sales and 10+ customer success colleagues who are finding and helping clients across the globe
To do so, you will:

- Understand their way of working and workflows
- Co-create with them ways of improving those
- Provide timely tools and insights
- Explain the solutions

**Why we need you, and why should you join? #YourMission**

As the Sales Ops manager (Demand-side), your assignments will allow you to have a global view of the company and the challenges it faces. You will have an analytical focus, but also an operational component.

To build and maintain a set of internal tools to help revenue teams (marketing, sales and customer success) perform their job more efficiently.

**Main Duties**:
**Tools & Processes**
- Manage CRM (Hubspot) and other core tools (Intercom, GetAccept, Modjo, etc)

for customer facing teams
- Audit and challenge current processes to streamline them and develop new ones as we scale
- Implement processes and tools to enable business teams to achieve their objectives and operational excellence, in particular by seeking to automate low value-added and repetitive tasks.
- Manage the entire implementation and maintenance of tools and processes, and ultimately guarantee its efficiency thanks to clear documentation, workshops and other enablers.
- Ensure that our tools are fully exploited, used by the teams and save them time on a daily basis.

**Reporting & Analytics**
- Regularly originate and recommend ideas to the Revenue teams leadership based on data insights to drive new revenue and upsells
- Feed/sync data into third party tools (ex: Intercom, Hubspot, etc,.)
- Ensure CRM data quality & management (ex. Act on duplicates in tools and database)
- Reshape & maintain reports & dashboards to make daily/weekly/monthly monitoring easier for managers (in Hubspot mainly)
- **Strategy & Organization**:

- Assist the teams in the operational implementation of their business vision, avoiding silos:

- Targets settings & quotas,
- Forecasting,
- Compensation policy
- Work on Pricing and GTM strategies for the demand-side

**What's your profile?**
- First experience in strategy consulting or in an operations/growth position in a Start-up / Scale up.
- Experience with database: intermediate SQL
- Working knowledge of CRMs (Hubspot/Intercom is a plus)
- Experience with sales ops tools like GetAccept, Modjo, Recurly, Linkedin Sales Nav, etc
- Experience with no-code/low-code tools like Zapier
- Problem-solving abilities, Collaborative mindset, Enthusiastic and Excellent communication.
- Strategic and “hands on” mindset and attitude.
- Passion for marketing, sales and customer success
- Proactive and desire for learning and getting great results
- Problem-solving abilities, Collaborative mindset, Enthusiastic and Excellent communication.
- Fluent in English; French is a plus
- Outcome and client oriented

**What you'll find at Sortlist?**
- Join an international start-up in an exciting period of growth/scale
- Competitive salary
- Flexible schedule
- Exciting and casual environment
- Unique successful/challenging/funded/niche startup

Conduct of interviews
An interview with Daniela (Talent Acquisition Manager)
An interview with Andrea (Revops & Growth) + Business Case
An interview with Robin/Olivier, Product Managers
Reference Checks/Calls