Project/product Manager

Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

**We are hiring a Project/Product Manager for European Commission in Brussels and various locations around Europe.**

Main Responsibilities
- Manage the implementation of information systems to meet identified business needs, acquiring and using the necessary resources and skills, within agreed parameters of cost, timescales, and quality.
- Give proposals for programme strategies, planning, definition of tasks and deliverables, review of project deliverables, quality control, risk analysis and management, status reports, problem reporting and management systems, follow up and organization.
- Guide the team in charge of project activities and review their deliverables.
- Participate in functional working groups and progress meetings.
- Estimate costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference.
- Prepare and maintain project and quality plans and tracks activities against the plan, provide regular and accurate reports.
- Monitor costs, timescales and resources used. Take action where these deviate from agreed tolerances. Ensure that delivered systems are implemented within these criteria.
- Manage the change control procedure gaining agreement for revisions to the programme from
- programme sponsors. Provide effective leadership for the programme team ensuring that team members are motivated and constantly developing their skills and experience.
- Provides progress reporting.

**LEVEL OF EDUCATION**

Bachelor's degree or Master's degree.

**KNOWLEDGE AND SKILLS**
- At least 3 years experience in project or product management.
- The methodology used for development is based on SAFe (Scaled Agile Framework), PM² and Agile.
- The Cloud Providers in use at the moment are AWS, Azure and to a lesser extent IBM Cloud and OVH Cloud. There is also wide use of various SaaS.
- Good knowledge of project management standards and methodologies (Project Scheduling, Strategic Planning, Financial Modelling, Budgeting, Forecasting, Performance Tracking).
- Good knowledge of Agile methodology, Scrum Management, Lean agile.
- Meeting Facilitation.
- Strong motivation for learning.
- Excellent interpersonal and communication skills.
- Delegation and decision-making skills.
- Understanding of cloud notions is an advantage.
- Experience with technical migration projects is an advantage.
- Practical knowledge of reporting methods.
- Knowledge of project management tools e.g., MS Project.
- Ability to understand, speak and write English at level C1
- Ability to understand, speak and write French at level B1 is an advantage.

About The Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

**Why should you join Serco ?**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**We are diverse and inclusive organisation**

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
- If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team_

**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
- Please contact the recruitment team if needed_

**Data Protection**:
For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.

**_Further information availab