Membership Development Officer
il y a 22 heures
Position Overview:
**Responsibilities**:
- ** Membership Cycle Management (50%)**:
- Prepare and send yearly invoices to members.
- Follow up on outstanding payments and send payment reminders as needed.
- Handle various member’s requests promptly and efficiently.
- Maintain accurate membership records and update database systems accordingly.
- Monitor pipelines and collaborate with the Head of Membership and Regional Offices to support membership acquisition efforts.
- Assist in developing strategies to retain existing members and attract new ones.
2**. Data Management and Reporting (20%)**:
- Assist with data input and ensure data integrity.
- Support data gathering efforts for membership analysis and reporting.
- Generate regular reports on membership metrics and performance.
- Managing PowerBI dashboard and update information regularly Contribute to market research initiatives to identify membership trends and opportunities.
3. **Process Optimization (30%)**:
- Identify opportunities for streamlining membership processes.
- Implement best practices to improve efficiency and effectiveness.
- Collaborate with colleagues to automate repetitive tasks and enhance productivity.
- Continuously evaluate and refine membership workflows to maximize effectiveness.
- Project based Market research such as: Service centre analysis, Digital platform adoption.
**Requirements**:
- Bachelor’s degree preferably in business administration, Marketing, or related field (Master's degree preferred but not required).
- Proven experience in membership management, data management, or related fields.
- Strong analytical skills with the ability to interpret and present data effectively (Experience with the use of PowerBI, MsExcel or other analytics tool will be preferred)
- Excellent communication and interpersonal skills.
- Proficiency in French and English, (additional languages such as German, Spanish, Dutch, Chinese, Portuguese are advantageous).
- Familiarity with CRM systems and database management.
- Ability to work independently and collaboratively in a multicultural environment.
- Highly organized with meticulous attention to detail.
Join UITP and be part of a team dedicated to advancing sustainable urban mobility worldwide.
job is based in Brussels
Starting date: ASAP
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