Technician (Centralized Service Desk)
il y a 24 heures
**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
RFQ C004303 / Mons
**Skills, knowledge, experience required**:
- Minimum 1 year experience in Service Desk Operations within the last 2 years;
- Knowledge of and experience in NATO environment;
- Experience in, installation, maintenance and troubleshooting of MS Windows 10, MS Office, Visio, MS Project and web browsers (MS Edge, Firefox,).
**Duties/role**:
- Providing end-user support by delivering timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training, and end-user guidance on NU, NR, and NS networks;
- Proactively monitoring the IT Service Desk incident management system, acting on incidents, and alerting relevant second-line support in case of performance degradation or downtime;
- Gathering comprehensive information about IT Service Desk trouble tickets to enable escalation to the correct second-line support area and to facilitate a short time-to-fix period.
**Additional information**:
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
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