IT Support Manager
il y a 1 semaine
**Job description**:
We are looking for a service level manager to manage the day-to-day service level management activities, making sure the service levels are in line with the SLAs and OLAs.
**Responsibilities**:
- Act as the SPOC to business stakeholders.
- Collaborate amongst squads within eOPS and other squads/tribes to follow up proactively on open items with regards to Incident & Problem management, Release and Change mgmt.
- Organize weekly operations meeting & monthly steerco if needed.
- Proactively take care of escalations relating to the service provided.
- Analyse, interpret, and compile for a complete solution to be elaborated.
- Other tasks assigned as per priority by the line manager
**Experience**:
- 5 years experience in a complex ICT environment
**Technical skills**:
- 5 years experience with Incident & Problem management, ITSM tool, ITIL processes, release and change coordination.
Attitudes/Behaviour (must have):
- Good communication skills (both verbal and written), diplomatic negotiation skills and a strong dose of persuasiveness are a must
- Analytical, assertive, and strongly customer
- and solution-oriented
- Strong organisational and documentation skills
- Able to work independently and prioritize
- Advanced reporting and presentation skills
**Languages**:
- Advanced knowledge, both written and spoken, English(must) and/or Dutch/French (good to have)
**Job Type**: Freelance
License/Certification:
- work permit (required)
Work Location: In person
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