Customer Team Coordinator

**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** **How you will contribute** You will: - Provide administrative support executing activities and build an effective relationships with those you support - Perform duties as needed related to budget, expenses and purchasing processes - Manage archiving and filing in line with statutory requirements and company policy - Complete and update reports and maintain systems and data - Undertake additional projects and tasks as requested - Coordinate all logistics for travel, events, meetings, training, etc. where required **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: - Administration and support roles - Highly developed customer service orientation - Excellent written and verbal communication skills - Office (Excel, Word, PowerPoint) - Attention to detail combined with proactive attitude, very good communication and interpersonal skills - Excellent teamwork and able to anticipate needs and respond accordingly **More about this role** **What you need to know about this position**: - **Act as a point of contact for customers regarding administrative and organizational matters, in order to provide a continuous service to customers. Related Activities: - Handling various telephone questions from customers - Refer to Key Account Manager or customer Team Leader. where necessary - Act as a backup to other customers in the absence of the other customer team coordinator - Act as an internal contact person for problems related to logistics, finance, if KAM is not available - Coordinating logístical and administrative matters concerning promotional campaigns Related Activities: - Ensure the follow-up of documentation, samples, technical sheets, etc. - Confirming promotional campaigns at customers, providing customers with various overviews in line with customer expectations regarding process, timings etc for promotions. Pro-activity is very important here. - Possible communication with the field for information for promotions, follow-up results etc - Timely filling in the pit (internal system for promos) with all correct info - Checking, processing and administration of various budget related documents and information flows Related Activities: - Checking the Trade Incentive budget by creating a budget file (based on annual contract + promo plan) + updating it in case of changes - In the event of budget overrun, notify the KAM in good time - Checking and processing invoices - Contacting customers to correct incorrect invoices and statements - Creating a file for the credit notes for the customers for the deferred discounts, keeping this information on a monthly, quarterly and annual basis -> communication with finance so that the credit notes can be prepared and sent to customers in a timely manner - Carrying out various support activities Related Activities: - Performing ad hoc analyzes at the request of KAM; e.g. Volume reporting - Organizing customer fairs and providing practical support during the fairs - Purchase and reception of sales support bonuses and other materials through EBP - Organizing trips, meetings, seminars and the like Participate in (implementation) projects related to administrative and information systems (variant). Related Activities: - Testing new systems before commissioning by the department - Occasional trainer for the department - First contact person for an explanation of how the software works - Act as a Key User for, for example, proposed changes to systems **Education / Certifications**: **Job specific requirements**: Fluent in Dutch and French **Travel requirements**: **Work schedule**: The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland. **No Relocation support available**: **Business Unit Summary**: **At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like **_Cadbury _**, **_Milka _**and **_Alpen Gold _**chocolates, **_Oreo _**, **_belVita _**, **_LU _**and **_Tuc _**biscuits, and **_Stimorol _**and **_Dirol _**gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.**: Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color,