IT Help Desk Specialist

The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop their preferred work environment.

The **IT Help Desk Specialist** is responsible for the ongoing support of OneSpan employees and IT infrastructure worldwide. The IT Help Desk Specialist will deploy laptop client and support the Information and Communications infrastructure, focusing on both local and remote networks, VPN and all other tools which enable voice and data communication between OneSpan employees and the outer world.

Devices and solutions include all data communication devices (servers, laptops, desktops), voice services, and mobile phones (Windows, Apple, Android). In the remote locations, desk-top support will be performed through (internal and external) service providers, which will be supervised by the IT Helpdesk Support Manager.
- **Belgium.**

**Job Duties and Responsibilities**
- Onboarding new employees, which includes laptop deployment and client onboarding and training
- Monitoring alerts from the IT monitoring tool according to the agreed procedures
- Managing level-1 support incidents from our ticket tracking tool, Jira Service desk.
- Following up on incidents until a resolution is agreed upon
- Acting as a reference for colleagues, sharing the information with the other team members and IT management
- Providing local and remote support to OneSpan employees (hard/software)
- Installing and configuring client software
- Supporting Microsoft Windows/Linux/macOS client operating systems
- Creation of users in AD and Azure
- Identifying infrastructural needs through listening to user requests, proactive monitoring and following advice of the IT infrastructure Security Manager
- Report infrastructure needs to the Helpdesk Support Manager to establish requirements for new systems and/or modifications
- Monitoring the daily performance of both local and remote IT infrastructure
- Supervising and coordinating external parties engaged in problem-solving, monitoring, and installing hardware, data-communication equipment and software in cooperation with the IT system engineer
- Preparing evaluations of software or hardware, and recommending improvements or upgrades to the IT system engineer

**Requirements**:

- 1- 2 years of relevant experience in an internal or external IT-Support role
- Required to be onsite in our Belgium offices (2 days day per week)
- Having practical knowledge of Windows client and server operating systems, macOS, Windows Server and Linux client operating systems
- Experience with TCP/IP, DNS, DHCP, NAT, VLAN, switching, routing and network topology
- Familiarity with Azure/AWS cloud environments and understanding of Office 365 user management and licensing
- Knowledge of VOIP telephony platforms such as Skype, Teams, Zoom, etc.
- Practical knowledge of VMware vSphere/vCenter and Microsoft Endpoint Manager
- Practical knowledge of Microsoft Active Directory/Azure
- Strong communication skills needed for client interaction
- Proven experience with documenting knowledge base articles, project documentation, and reports
- Languages: English and Dutch proficiency required**#LI-Hybrid**

We offer you the opportunity to be part of a world of trusted digital interactions and agreements.

You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations to accelerate their digital transformations by enabling secure, compliant, and refreshingly easy digital customer agreements and transactions, we like to meet you

OneSpan provides a safe and drug-free working environment for its employees and to meet or exceed the standards of all applicable laws and regulations governing workplace safety, health and the environment.

We know it takes people with a diversity of perspectives, ideas, and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. Likewise, we also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer, for more information please visit our Privacy Center.